Resident Liaison Officer - London, United Kingdom - PiLON

PiLON

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Resident Liaison Officer will work towards minimising disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during refurbishment projects.

Taking the lead in resident liaison work, you will be the main point of contact between the project teams and the residents.

You will build and maintain good relationships with residents, ensuring they are informed at all times about the different stages of the planned works and that all their queries are answered promptly and with empathy.

Main Objectives of the role:

To ensure that the residents experience high levels of service from PiLON, to generate customer satisfaction, loyalty to the brand and positive recommendations
Work collaboratively as part of the site team to deliver services in line with the contract requirements, following contract specifications, company policies and procedures

Must-haves and skills required:

Full, clean UK driving license and own vehicle
Customerfocused mindset
Problemsolving skills, to allow you to deal with complaints and challenges in a calm and professional manner
Excellent communication skills
Strong timekeeping and reliability
Good prioritisation skills and flexibility, to meet commitments and deadlines
Organised, with excellent administration skills

Desired qualifications (however, we can support you to get these if required):

Site Supervision Safety Training Scheme [SSSTS]
Asbestos Awareness Training
First Aid qualification
Health & Safety Awareness

Why work with us? Here are some of the brilliant benefits you could get:

31 days of holiday per year, including Bank Holidays
A range of travel and transport benefits including business mileage reimbursement or fuel card and car allowance
Very generous colleagues' referral scheme £1,000 reward for successful recommendations
Lots of supermarket, restaurants, cinema and retail discounts through our benefits app
A supportive culture and a great team with exceptional talent and experience
Trained Mental Health First Aiders support
Annual training budget so you can focus on your personal and professional development and much more

About us:

PiLON is an award-winning, multi-trade construction business, providing planned maintenance and refurbishment of buildings for the social housing sector. We collaborate with our clients to transform people's homes and deliver high-quality living, working and learning environments.

We genuinely believe that the people in our business make it all happen, which is why we are committed to developing colleagues and enhancing their experience so they can thrive, collaborate, feel valued, and show agility in delivering our commercial plan.

Everyone should feel comfortable bringing their whole selves to work because we value all backgrounds, experiences and cultures.

Our differences make us stronger so join us today if you want to make an impact and help transform people's lives.