Customer Service Advisor - Glasgow, United Kingdom - Page Personnel Finance

Page Personnel Finance

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We are currently recruiting for a Customer Service Advisor on ongoing basis. The role can become permanent in the future.

Client Details

You will be working for a medical company with over 35 years of experience and offices spread across the UK.

Description

Main duties include:

Sorting and processing incoming prescriptions and the management of EPS to create and complete client orders,
Maintaining external communication from clients and healthcare professionals,
Placing outbound calls to surgeries for outstanding prescriptions, and chase prescriptions for outstanding orders,
Registering new clients,
Processing sample orders,
Updating client cutting templates as needed,
Track missing parcels as needed, and manage returns / collections,
Log complaints as received, and request support of the Team Leader to manage complex queries,
Work towards objectives in order to achieve set department KPI's an personal development objectives

Profile