Store Operations Specialist - Liverpool, United Kingdom - Victoria's Secret
Description
The Operations Specialist supports senior store leaders in driving & executing store operations that enables and drives sales growth. They support in leading & driving front & back of house operational functions; H&S, Delivery & Merchandise Flow, Loss Prevention, Maintenance & Cash Handling. They are responsible for developing plans/training associates to support & execute operational activities consistently.
Generalist/Non-Generalist:
Store volume will dictate if your role is more generalist or non-generalist therefore more specialised in certain operations of the store.
Key responsibilities
-Supports, executed & trains associates on all H&S initiatives including but not limited to; Training, Risk Assessments, Floor walks & Checks
-Leads delivery teams ensuring product availability is flawless and delivered in a timely manner
-Actively participates & leads stock activities such as PSS, Markdowns, Stockfile Adjustments, Stocktakes & Parcels are delivered to a high standard & are consistent
-Supports store SLT with all cash handling activities such as Expenses, Overs & Unders are maintained and investigated in a timely manner
-Supports & trains associates on Loss Prevention initiatives ensuring there is strong understanding of factors to shrink at all levels
-Supports with logging & follow up any maintenance work that is needed to ensure the store is kept to a high standard
-Supports senior leaders to ensure the store is audit compliant at all times through participating in Mastercheck & Check mate inspections
-Supports overall store by demonstrating & training all brand and store initiatives
Qualifications/Preferences
-Exhibits an authentic desire to exceed the customer's expectations -Proven ability to meet or exceed goals preferred
-Demonstrates a sense of urgency
-Has a healthy, competitive spirit, while maintaining a team focus -Is resilient and bounces back quickly from setbacks
-Pursues opportunities to take on more responsibility
-Seeks out coaching from leaders and peers to improve productivity; leads own learning
-Demonstrates ability to improve customer satisfaction and drive customer loyalty
-Demonstrates excellent store operational skills
-Schedule flexibility that includes evenings, weekends, holidays, and non-business hours
Key behaviours/Approach
-Ability to communicate effectively; both verbal and written
-Ability to form an effective and positive working relationships with other team members
-Ability to work in a team environment to achieve goals
-Have a genuine passion for retail
-Demonstrate genuine desire to provide excellent customer service -Ability to multitask with attention to detail
-Enthusiastic and positive attitude to work
-Strive towards our best place to work ethos
Schedule:
- 8 hour shift
Work Location:
One location
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