Vip Technical Onsite Support Specialist - London, United Kingdom - MMC Corporate

MMC Corporate

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a VIP Technical Support Specialist, within our onsite team, your focus will provide day-to-day white glove and technical support for c150 Executives and their Assistants across the UK.

You will work closely with executive personnel, performing general IT maintenance tasks, resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through resolution.

Our MMC Global Technology Infrastructure (MGTI), Desktop team is fully onsite, so you will be required to be in our London office, 5 days a week.

As your Exec.

support crosses timelines and includes supporting corporate event, flexibility on hours would also be required, shift pattern expected to cover 8:00 am-4.30 pm or 9:30 am-6:00 pm.

Overtime or time in lieu would be available.

What can you expect?

Once on board you will quickly become up to speed with the structure and processes required within the VIP Team, and within your first 39 months you will discover, learn, and confirm with your peers and other Managers on processes, policies and understanding the systems

What is in it for you?

Global exposure to technology and Senior VIPs within the business and significant long term development opportunities
You will joining a strong global world class team (90K colleagues) with a wealth of knowledge and experience

What you need to have:

A very high level of technical proficiency, to support desk side services to executive level.
Overall incident ownership and management experience
Demonstrable experience supporting Microsoft Desktop / Laptops, Apple technologies and Devices and network connectivity
Proven experience with Office365 including advanced troubleshooting
Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions

What makes you stand out:

Excellent interpersonal, written, and verbal communication with strong decision making, problem solving, and analytical skills
Experience with SCCM for endpoint management.
Software delivery qualifications, Bachelor's Degree in Computer Science, or equivalent experience in a large, global enterprise
Familiarity with ITIL and ITSM processes, ability to multitask, manage time and follow through with assignments
A relevant industry certification to include MCSA, A+, Network+, Security+

At Marsh McLennan, we understand the complexity, and the reality, of the modern career path.

If your experience looks a little different from what we've identified and you think you would be a great fit for the role, we would love to hear from you.

We will count on you to:

Work closely with US Exec support team to help during US VIP's London visits and vice versa
Support executive level conferences and events at the headquarters location, as well as occasional offsite events (i.e.) board meetings, leadership meetings, etc., around the UK operational area
Be at the front line of corporate technology implementations, learning the new technologies, preparing the executive team for use, and supporting the technologies through their lifecycle
Perform installations, to train, do maintenance, troubleshoot, and repair all businesses' desktop hardware/software technologies and office telephony systems
Assist with the setup and operation of audiovisual hardware as; required by end user determine appropriate hardware/software based on corporate policy and end user requirements
Respond to incidents within SLA or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues
Escalate incidents and questions to the appropriate support groups ensuring all service feedback and updates are provided in a timely manner to all stakeholders
Support events, such as infrastructure changes, software releases, BCP etc., assist in administration and maintenance of nondesktop technology infrastructure components at the request of other service towers
Uses corporate Incident Management System to record and track all support work, contributing to improvement/enhancement of processes and procedures
Maintain accurate hardware and software records for corporate assets, performs time tracking tasks as required and assists with the procurement of hardware and software
Gain additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members
Seeks development opportunities and relevant training; in addition to completing all mandatory training requirements, perform duties as assigned by management including but not limited to, project execution and disaster recovery activities

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