Young Person Customer Support Coordinator - Blackpool, United Kingdom - Places for People

Places for People

Verified Company

Blackpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

So, what are you waiting for? Join a Community that cares about you

More about your role

We are looking for a Customer Support Co-Ordinator to join our team in Lancashire to work across our Young Person's Homeless Project.

Working within this scheme you will support with the continued, safe provision of accommodation for the vulnerable customers in our schemes.

You will be working closely with our customers to develop and deliver and co-ordinate housing and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.

The role will involve working with customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard.

You will play a key role in signing up new customers to the service and in providing advice and guidance with the welfare/benefit system.

You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance.

The role does include some travel therefore you must have a full driving licence.

For more information please download our job profile available on our website.

More about you

To be considered for this role it is essential to have experience working with individuals 16 plus, it is a requirement to of worked within a customer facing role therefore you can offer the best customer service to our customers.

Here at Places for People we are looking for someone who is as spirited as we, this is an emotive working environment and we need our staff to be positive and supportive.

You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers.

Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required.

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for.

Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

27 days holiday + Bank Holidays
Pension with matched contributions
Training and development
Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls