Improving Together Project Assistant - Reading, United Kingdom - Royal Berkshire NHS Foundation Trust

Royal Berkshire NHS Foundation Trust

Verified Company

Reading, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide a comprehensive personal assistant service to the Improving Together directors.

To provide the administrative support to the Improving Together team to implement a comprehensive programme of organisational change across the Trust.

To deliver small improvement projects

To support the development of the Improving Together hub

To provide a comprehensive personal assistant service to the Improving Together triumvirate of the Clinical Directors and Associate Director of Improvement and Transformation, ensuring that they receive the support needed to facilitate the performance of their role.

To organise key workshops for the Improving Together implementation supporting the management and organisation of frontline, directorate and corporate training sessions with multiple stakeholders across the Trust as well as management of the transformation portfolio

To support the team as appropriate with small quality improvement projects

To develop and maintain a list of QI projects happening across the Trust, supporting the monitoring of progress through Care Group Management Boards, Clinical Governance, COEC and Executive Management Committee

To support the team with the collation of materials and maintenance of the Improving Together community on the Trust intranet and to be responsible for ensuring content is up to date and appropriate

Support the Improving Together Directors to monitor the delivery of the benefits from the Business Case for Continuous Improvement

Improving Together team is a newly formed team of clinical, operational and improvement experts. We work with all teams across the Trust and as part of the wider Strategy, Improvement and Partnerships directorate.

The team members are passionate about continuously improving the organisation for the future and each member is encouraged to continuously improve themselves by dedicated training and development.

We work flexibly and support each other to ensure that we get the best outcomes for patients and each other.

Principal Responsibilities

To provide a full personal assistant service to the Directors and also support to the senior members of the Improving Together Team, especially the Associate Director of Improvement and Transformation in order to help ensure the smooth and efficient organisation and carrying out of their responsibilities
To be the first point of contact for the Improving Together and Transformation team visitors and telephone callers, providing callers with the information, advice and guidance to meet their needs. To ensure that all visitors and callers are handled in a manner that enhances the reputation of the team, and of the Trust. The postholder has autonomy to manage and direct such calls such as to a diary schedule as required.
Within parameters agreed with the Director team, to make judgements and take actions necessary to resolve enquiries, requests and issues raised by managers, staff, external organisations and members of the public

This will include:

Researching, collating and providing them with information
Meeting with them to explore and resolve enquiries and issues
Providing them with all necessary guidance and advice
To ensure that the Directors are fully briefed on issues as they arise, determining the priority of the issue and, as necessary, obtaining and collating the information needed to enable the Director to make an informed decision
To manage the Directors' diaries, making decisions on whether and when appointments are made, based on the issue, the needs of the caller and the workload priorities and commitments of the team
On behalf of the Directors, to communicate and correspond with senior managers and clinicians within the Trust, with other organisations and members of the public on difficult, sensitive and complex, as well as routine, issues
To type and format correspondence, reports and presentations from drafts prepared by the Director. In addition, to design and create correspondence, reports and presentations on behalf of the Director, within agreed parameters
To ensure the provision of information required for Board and Trust-level reports, obtaining, collating and presenting the information as required
As required, to coordinate and prepare agendas for major meetings. Take minutes of meetings for the Directors and to take and transcribe minutes of specified committees
To implement, operate and maintain effective and secure systems for the organisation, control and accessing of the Directors' electronic and paper information resources
As required, to research specific topics for the Directors, using sources from inside and outside of the NHS as appropriate. To analyse, summarise and present the resulting information in a format that meets the requirements of the Directors
As required, to undertake shorter-term projects on specific topics on behalf of the Directors
To develop and maintain monitoring systems for the obtaining