Customer Liaison Officer - Birmingham, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client who is one of the largest FM providers in the UK are currently recruiting for a Customer Liaison Officer to join their team on Temporary basis or Temp to Perm for the right person to be based on one of their clients sites in Birmingham, West Midlands.

To provide consultation and support to residents prior to, during and after works to their homes,ensuring high levels of customer satisfaction
Managing the customer/resident journey whilst following the client and company engagement procedures
To develop effective working relationships with residents, clients, subcontractors, sitebased personnel, local stakeholders, the local community and the Customer Care Department
Carry out choice events, consultation events and individual consultation with residents regarding future work.

- process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence

Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home.

Organise and provide support needs:
packing boxes, dust sheets, storage and other facilities
- as required and agreed.

Who are we looking for?

Previous experience within a customer service based role
Previous resident liaison experience within the construction / social housing sector (desirable)
Basic understanding of construction and social housing (desirable)
Familiarisation of GDPR regulations
Computer literate in MS office

Please note this is a Temp to Perm for the right person.

Resourcing Group is acting as an Employment Business in relation to this vacancy.