Complaints Handler - Bolton, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Bolton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The key focus of the role is to handle complaints in line with business standards, carry out compliance administration tasks, drive compliance requirements and analyse risk across the business.

Client Details
A market leading client.

Description

Primary Responsibilities:

Deliver efficient and highquality escalated complaint handling, including providing advice to others;
Completion of supplier audits and checks of processes to assess risk;
Providing appropriate feedback to stakeholders;
Ownership of the relevant team mailboxes;
Completing ad hoc call listening requested to assess compliance standards;
Ad hoc duties, which can include assisting General Counsel e.g., gathering information/evidence; and administration tasks and liaising with internal/external stakeholders.

Profile

Skills, Knowledge & Experience

Experience:

_Essential_

High risk/exposure complaint handling.
In depth compliance checking experience.
Excellent communication and relationship building skills.

_Desirable_

Experience in a leadership role, with proven experience of successful people and process management.
B2B Utility complaints and compliance experience.
Good experience with using Microsoft suite of products to analyse and present data/trends.
Complaints and/or compliance role experience within a regulated industry.

_Qualities and Attitude:
_

_Essential_

Driven and passionate about complaints, compliance, risk, people, KPIs and metrics.
Trustworthy and selfmotivated
Works well in a fastpaced environment and is capable of addressing pressure points effectively.
Eager to selflearn/improve and ability to selfreflect.
Attention to detail, problem solver and an optimistic personality, setting the example for others within the team and the business.
Resilient to changes in approach and strategy.

Job Offer