Helpdesk Trainer - Glasgow, United Kingdom - Atalian Servest

Atalian Servest
Atalian Servest
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Reference:
CL/AM/23-03/820/9

Job Title:
Helpdesk Trainer

Location:

Office Based - Glasgow -
_Applicants must have the right to work in the UK_

Salary:
Competitive

Contract:
Permanent**
Hours per week: Monday,Tuesday,Wednesday,Thursday,Friday hours per week

Business Overview


The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.


Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients.

With various career paths available, our office-based teams are essential to our award-winning service delivery.


Role Overview
We are currently recruiting for a Helpdesk Trainer to join our passionate and driven team based at our Office Based

Location:
Glasgow office.


Benefits

  • Informal hybrid / flexible working arrangements
  • 25 days holiday + bank holidays
  • Free fruit in our offices
  • Wide range of retail discounts
  • Regular social and charity events held in our offices
  • Get involved in charity events in the local community

Wellbeing

  • Discounted gym membership
  • Eye test £25 voucher and up to £100 towards glasses
  • Join our Cycle to Work scheme via salary sacrifice
  • Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our D&I initiatives and events
  • Access to internal Mental Health First Aiders

Career development and recognition

  • Immediate access to "Opportunity" our internal Learning and Development platform
  • Required professional membership fees paid for
  • Opportunity to win monthly Atalian Servest Superstar Awards
  • Long service awards

Key Responsibilities:


  • Train all team members through induction and onthejob training to a high standard.
  • Create a formal induction package for all Helpdesk colleagues.
  • Process maps all processes creating a library for colleague reference.
  • Create a call quality monitoring package for all Helpdesk colleagues.
  • Provide training report analysis to the management team.
  • Support the Team Leaders/Managers to carry out probationary reviews with new colleagues, providing constructive feedback that allows them to learn and improve further.
  • Support & coach Team Leaders and Managers.
  • Create a strong customer service focus which is passed on to new colleagues.
  • Have a good understanding of Helpdesk targets/KPIs which new colleagues must be familiar with
  • Support the Helpdesk Managers and Team Leaders in identifying training requirements
  • Assist in the implantation of any procedural changes, ensuring all colleagues understand and are following changes
  • Meet and greet new colleagues ensuring a strong foundation before passing them over to the Helpdesk.
  • To represent the company in a professional and competent manner always and develop strong working relationships
  • Comply with any other reasonable request or instruction from the line manager

About You:


  • Training and assessment diploma desirable
  • Experience in a dedicated training role
  • Experience in conducting all aspects of training with a call centre/corporate environment
  • Experience in effectively leading a team is essential
  • Strong PC literacy, with experience using CAFM & telephony systems
  • Strong communication skills, both written and verbal
  • Strong results focus
  • Effective problemsolving and decisionmaking
  • Able to motivate self and others
  • Flexible approach to working hours

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)


Diversity & Inclusion
We are an equal opportunity employer and are proud of the diversity represented across our business.

In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.

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