Supporter Relations Executive - Oxford, United Kingdom - Oxfam GB

Oxfam GB

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Oxfam is a global movement of people working together to end the injustice of poverty.
Do you have a strong understanding of providing quality service and customer care across various channels?

Do you have excellent written, listening, and verbal communication skills that deepen our engagement with supporters?

Do you have excellent time management and organisational skills, with an ability to manage a varied workload in a fast-paced environment?

If the answer is yes, then we would like to hear from you.

Please note we have
2 roles available, 1 permanent and 1 fixed-term maternity cover (approx 10 months).

_Please indicate in your cover letter if you are interested in being considered for both positions, or if you have a preference for just one of them.

_

_ The Role:

_:

In this role, you will deepen supporters' engagement with Oxfam GB through the delivery of an inspiring supporter care experience.

You will use excellent communication skills and knowledge of Oxfam to respond to and engage with supporters and the public across multiple channels.

You will champion the voice of supporters, and constantly seek opportunities to improve overall supporter experience.

_ What we are looking for:
_:

Strong understanding and expertise in providing quality service and customer care across various channels, recognising the differences and sensitivities of each.
Excellent written, listening, and verbal communication skills that build confidence, rapport and deepen our engagement with supporters.
Ability to interpret and use significant quantities of information with proven time management, organisational skills, and attention to detail in order to manage a varied workload in a fastpaced environment achieving both quality and response time targets.
Ability to be resilient and use your excellent interpersonal skills within the team to positively influence, support and motivate your colleagues to deal with high volumes and complex enquiries.
Strong IT/database skills and ability to learn new skills or technology in a rapidly changing communications environment.

_ We offer:

_:

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.

From the day you join Oxfam we invite you to stretch and learn in your role.

Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.

You can read more about all Oxfam has to offer here.

_ Flexfam:
_
***We believe flexible working is key to building the Oxfam of the future, so we're open to talking through the type of flexible arrangements which might work for you in line with the needs of our team, objectives, and supporters. This role can support partial home-based working.

_ How to apply:
_

Our values and commitment to safeguarding:

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values
are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us:

Oxfam is a global community who believe poverty isn't inevitable. It's an injustice that can be overcome.

We are shop volunteers, women's right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more.

And we won't stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

A thriving diverse Oxfam:

It's people power that brings about change.

To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers.

Together, we're committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that: