Customer Service Hub Team Leader - Bolton, United Kingdom - Warburtons

Warburtons

Verified Company

Bolton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Bolton
Function:Distribution
Job Reference:3689
Employment Type:Permanent / Full Time
Closing Date:26/02/2023- As 'the UK's No. 1 Bakery Brand' we have been baking bread since 1876.

Today, we are proudly a fifth-generation family, with the sixth generation starting to join the company, supplying over 18,000 retail customers from 11 bakeries and 15 depots, producing a range of over 70 products including gluten and wheat free.

Our family of 5,000 colleagues throughout the UK, have recognised us as a Sunday Times Top 25 Best Big Companies' to work for.- Family and values are what makes us different, and we are a proud bunch, join us and you too could be proud to be Warburtons.

The Recipe
Are you passionate about delivering fantastic customer service? Are you looking for that next step where you can inspire and lead a great team in the supply chain function? Then this could be the role for you

Based on site in Bolton, you'll be the go to for 11 Customer Service Team Co-Ordinators, however, this is more than a Team Leader role and will give you the opportunity to develop the position further and bring your ideas and skills to help Warburtons to delight families every day with our great range of quality products.

Key Accountabilities and Measures

Resolving queries that have been escalated
Creating team rotas to make sure there is capacity to meet customer service demand
Keeping the team up to date with training on systems and processes across a variety of skills
Supporting the customer service team with any difficult queries
Liaising and building relationships with key stakeholders
Driving continuous improvement and bringing your ideas to the team
Report building within the distribution function and presenting it to the team and key stakeholders, to enable us to always be better

Essential Ingredients

Be a great people leader and motivator, sharing best practice and listening to the teams ideas
Have the ability to engage with key stakeholders, in an honest and credible way
Understands responsibilities to work safely and identify H&S risks and report them
Systems knowledge (including SAP) and Microsoft systems
A willingness to learn and develop the role further

Extra Dough
At last, and by no means least, you will want to know what your breads worth.

Competitive salary depending on experience
A slice of the annual profits
Family time is important to us so as well as your holiday entitlement, we'll give you the opportunity to purchase up to an extra 5 days holiday each year
Award winning pension scheme
Life assurance
Products you will love along with deals and discounts for you and the family through our Extra Dough website
Continued investment in your personal development
Fully stocked kitchens filled with our delicious products for you to enjoy with your daily brew
Support for your health and wellbeing, including access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service
We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.