Sales & Admin Assistant - Stoke-on-Trent, United Kingdom - Valentine Clays Ltd
3 weeks ago
Description
Job Purpose:
To support the current growth plans of Valentine Clays by helping to deliver:
- An increase in sales through providing a great customer experience for all customers
- Admin support where relevant including export sales, general sales and accounts
- To be the first point of call for all customers in person and over the phone
Accountabilities:
- Supporting the Valentine Clays team members and relevant departments
- All customers in terms of sales online, onsite & over the phone
Key Responsibilities:
Sales Focus
- Manage incoming customer sales (online/by phone/walkins) and payments
- Ensure all customer enquiries are replied to working with relevant departments where necessary
- Processing sales orders
- Product knowledge ability (developed over time) is essential to assist with customer enquiries
- Developing good customer relationships
Admin Focus
- Admin support for office staff e.g. invoice processing and organisation
- Undertake a variety of daily office duties and general administration tasks
- Assist the Senior Sales Coordinator with their role
General Focus
- Oversee and communicate with all site visitors and customers
- Organising all incoming and outgoing post
- Maintain meeting areas and front of house
- Liaise with all departments including management (finance, warehouse, marketing & production teams)
Reporting Structure
-
Reports to: Senior Sales Coordinator
-
Reports From: No direct reports
Key Interfaces:
- Managers & Supervisors
- Company Directors
- Close working relationships with all the team members
Background and experience:
Availability:
As soon as possible
Full time: 35.5 hours (Mon to Thurs 9am - 5pm & 9am - 3pm Fri) with a 30-minute lunch break each day
Holidays: 33 days including statutory
Location:
Valentine Way, Stoke-on-Trent, ST4 2FJ
Job Types:
Full-time, Permanent
Salary:
£19,631.04-£21,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Experience:
- administration: 1 year (required)
Work Location:
In person
Application deadline: 19/04/2024
Reference ID:
SALESADMIN01
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