Customer Experience Advisor - Bristol, United Kingdom - Alliance Homes Group

Alliance Homes Group

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent - 37 hours per week

About the role:

We have a fantastic opportunity for an individual to join our Income Team.

You will be the first point of contact for our customers, helping to resolve their issues or determining the best individual to handle their income query.

You will provide administrative support to the income team and take ownership of some customer accounts including past and current customers.

This is a fantastic learning development chance for those looking to gain more insight into case diagnosis and handling of case distribution.

About You:

Having experience in a customer-focussed environment, you will be able to maintain high levels of customer service, whilst working under pressure.

You will be an excellent communicator and be able to use your own initiative to provide quick action solutions.

As you will be working with a range of in-house databased and Microsoft Office, IT skills are needed for this role.

With amazing opportunities to gain company recognition for your work, and lead onto potential progression opportunities within the team and Company.

At Alliance we want to create places to live that our customers are proud to call home.

Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.

Our values are what makes us tick.

Our colleagues bring their
AGAME to deliver great services and to support each other to be the best they can be.

AMBITIOUS FOR ALL** - We are one team, aiming high for our customers.

GENUINE** - We are authentic and encourage everyone to be themselves.

AWAKE TO OPPORTUNITY** - We are constantly curious and drive innovation through collaboration.

MAKE THE DIFFERENCE** - we are proactive and strive to make a positive impact.

EFFECTIVE** - We are professional and can be relied on to achieve consistently good results.