Complaint/compliance Handler - Milton Keynes, United Kingdom - Reed Insurance

Reed Insurance

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client a highly successful pension company is actively looking to recruit a skilled Complaint and a further role Compliance wise handler to support their pension company teams and clients.

To be considered you must have skills within the financial servicesindustry in dealing with Complaint case handling in a skilled professional manner.

The individual recruited will ensure the company attains high standards of regulatory compliance by providing a practical, efficient, professional and treating customers fairlycompliance solution, in all aspects of the complaint handling process.

Key Responsibilities

Receiving inbound complaints from Options UK customers and customer representatives, and respond in a timely and appropriate manner in the initial handling of the matter.
Assist with the preparation of information packs.
Acknowledge complaints within regulatory deadline requirements, complete and maintain logs of all complaints registers
Complete complaint investigations thoroughly researching databases, files, records and meeting with relevant staff in order to produce a detailed report of the events and actions leading up to the complaint
Liaise with customers and write comprehensive decision letters to customers or their representatives.
Liaise with other bodies such as the Legal Firms or Claims Management Companies in handling complaints as required.
Complete redress calculations and gather the information required to complete these calculations from third parties

Knowledge and Skills

Educated to advanced level and preferably hold a degree or relevant professional qualification desirable.
Previous experience in a complaint handling role is essential.
Previous experience in a pension or investment knowledge is desirable.
Knowledge of UK regulation
Experience of working in Financial Services in a complaint handling environment
Demonstrates commitment to the fair treatment of customers
Ability to review and interpret regulatory developments

If you have the skills within Financial Services Complaint Handling please get in touch with your updated CV and forward it to me.