Customer Service Administrator - Burgess Hill, United Kingdom - Travail Employment Group : Burgess Hill

Travail Employment Group : Burgess Hill

Verified Company

Burgess Hill, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator
£22,000 - £26,000, Monday to Friday 9am - 5pm, Burgess Hill, pension, 20 days hol + bank hol, social events

The Role

Our client, an established and growing business in the renewable energy sector, are going through a rapid expansion and hiring a few additional Customer Service Administrators to join their team.

Working in a busy customer support role, you will be responsiblefor handling customer communication from active customers in relation to their renewable energy installations.

This role is a real blend of phone-based customer service and general administration.

Some duties include:

Answering telephone calls from customers and resolving customer issues
Managing customer complaints and escalating where necessary
Liaising with 3rd parties to provide updates to customers
Entering data and generating certificates, licenses and handover packs for customers
Logging and taking payments from customers
Using and updating company CRM

Requirements:

The successful Customer Service Adminsitrator will have experience working in an office environment. You will have fantastic communication skills and be comfortable using computers and systems. Excellent attention to detail is also vital to the role. Youwill be joining a dynamic, vibrant team so a good sense of humour is a must They also sometimes have dogs in the office so it would be beneficial if you love animals

Company Information
Our client are a rapidly expanding business in the renewable energy sector.

They have grown significantly in the past 12 months, moved to new larger offices and have no plans on slowing down in 2023.

Due to the fabulous growth they are experiencing, thereis a real opportunity for an individual to develop their career through undertaking professional development and training courses.

They have a great dynamic team and are looking to have some positive and proactive join them on their journey.

Package
£22, ,000 per annum depending on experience

9am - 5pm (with 1 hour paid lunch)

Pension

Parking (1st come 1st served)

20days holiday and bank holiday