Customer Service - Cardiff, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A Multinational Energy Company based in Cardiff office is seeking a Customer Service Advisor to join their team on a contract basis for 7 months.

(Extension highly likely)

Hybrid working (1 day a week in the office / rest remote)


Duties:

Ensure smart accounts are setup in CS, billing correctly, have correct MOP assigned, data collection recorded and ECOES register flag maintained for all supply gains, meter exchanges and new connections

Liaise with the DCC around certificates for enrolment and adoption. Liaise with the DCC/AMT around commissioning issues.

First point of contact for third parties SMS and EA to help resolve installation and commissioning issues. Manage all security/rev pro alerts from the smart meters.


Provide information and guidance to internal customers on matters relating to smart ensuring that information supplied is accurate, relevant and resolves the request efficiently.

Managing smart cos gains ensuring these are setup and the correct MOPs are assigned, updating consent for data collection.


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

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