Middle Office Desk Support - London, United Kingdom - Talent Solution TAPFIN

Talent Solution TAPFIN
Talent Solution TAPFIN
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Talent Solution TAPFIN London, United KingdomPosted 30 minutes ago Contract £500 - £642 per day

  • Middle Office Desk Support London/ Hybrid£612.16 per Day12 Month Contract
  • Possible extensions, ideally permanent.
Our client are currently seeking experienced Middle Office Desk Support to join their team in the London office/remote working, this contract will be for 12 months with a review to be
- extended or made permanent.
  • Role Purpose
  • This role is within the Rates & Credit Derivatives Trade and Position Management function within MSS Operations and is located in Canary Wharf, London.
  • The opening is within the G10 Rates subteam which is primarily responsible for the trade capture and life cycle management of all G10 Interest Rate Derivative transactions.
  • Functions include:
  • Timely Trade Capture for Trading and Sales team,
  • Real time risk management,
  • Trade Data enrichment and repair
  • Life cycle event processing,
  • Compressions and package processing
  • Query management

The team is also:

  • Escalation point for Operations teams onshore and offshore.
  • Escalation point for Operational issues for FO Business Management, Trading and Sales teams.
This role demands the individual deliver a high level of service


This requires:

  • Proactive engagement with internal and external stakeholders, both regionally and globally.
  • Liaison with a variety of teams' front to back to ensure timely responses to queries & swift resolution of issues.
  • Strong communication skills, ability to multi task and work in a pressurised environment and treat all stakeholders with equal respect is essential.
  • The individual to have an awareness of the Industry/Regulatory improvements within the Derivatives market, and how that may impact the daytoday processes.
  • A strong risk focus and maintaining a robust control environment.
  • The ability to independently identify and drive process improvements, operational robustness and reduce risk
- providing oversight of key operational risk indicators and ensuring appropriate escalation to both sales, trading and operations management where required

  • Strong engagement with Technology & Change teams on short/medium terms initiatives, as well as strategic programs.

Principal Accountabilities:

  • Key activities and decision making areas
  • Impact on the Business/Function
  • Creating and leveraging strong working relationships, front to back, regionally and globally, to optimize processes and improve levels of STP, including development of Best Practices with Front Office where appropriate;
  • Drive the identification and progression of continuous improvement initiatives to improve processes, working with line management and Change Management and Technology;
  • Ability to identify risks and issues and escalate appropriately;
  • Work within the Operational capabilities framework and values.
  • Provide excellent client service both internally and externally.
  • Manage day to day relationship with front to back teams, escalating issues as appropriate and working collaboratively to improve processes and the overall control environment.
Customers / Stakeholders

  • Front Office, Middle Office, Operations Management, Global Operations Processing and Client service Teams (HUBS and GSC's), Change, IT, OCRM, External Counterparts, Industry Counterparts, BRCM


  • Leadership & Teamwork

  • Strong team working skills, ability to work closely with and influence a broad range of stakeholders.
  • Work cohesively across functional areas and regions and help to strengthen the culture of cooperation.
  • Self motivated & organised. Provides clear direction and give justification for decisions made ensuring knowledge is shared and transferred to all team members.
Operational Effectiveness & Control- Controls (both process and project) are key to meeting respective targets. Equally critical to understand BAU processes to ensure control framework is suitably positioned to meet regulatory or industry requirements

  • Promptly raise control and process issues with line management, attend weekly controls meetings and provide appropriate feedback on daily KPIs & KRIs
  • Working closely alongside Technology and Operations to ensure successful delivery, communicating effectively with the business via governance meetings.
  • Ensuring adherence to FIM / Controls


Major Challenges- Working in a changing environment with the global teams in the face of increased regulatory framework and targets, and multiple significant industry & internal initiatives.


  • Ability to embrace change and drive improvement.
  • A proactive and hands on approach to both high level initiatives as well as day to day processing.
  • Minimize operational losses and ensure root cause is understood and appropriate action taken to prevent reoccurrence and all issues are escalated appropriately.
  • Understanding multiple systems and regulatory initiatives and their impact on front to back.
  • Meet demands of new business and processes via the NPDD and TAP proces
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