Apprenticeship Support Officer - City of London, United Kingdom - BPP University

BPP University

Verified Company

City of London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Providing support to the Commercial Director (Legal Apprenticeships) and Account Development Team

This role is an integral part of the account development team, providing support to the commercial director and the account development Managers and ensuring a smooth recruitment and on-boarding process for all clients and learners.

You will also providea successful client and learner transition to the client relationship management team within the Law School.

You will be deeply embedded within the account development team and form the backbone of the robust sales, recruitment and client on-boarding process, and client transition to the client relationship team in the Law School.

What you'll be doing

Ensuring the accuracy and integrity of Salesforce
Conducting weekly calls with the account development managers reconciling each opportunity within Salesforce and the status of onboarding
Working with the account development managers and onboarding team to provide accurate and updated weekly and month end KPI figures
Distributing reports to relevant senior stakeholders
Coordinating and monitoring the status of employer contracts/legal and commercial terms management
Handling, qualifying & triaging inbound client enquiries
Liaising with the bid team, account development managers and internal stakeholders to obtain relevant information as part of the tender process
Acting as the liaison between the direct sales team, account development managers, client services, onboarding and operations
Researching enquiries and assist internal and external customers
Acting as a point of contact for clients offering excellent customer service and issue resolution

Choose a better work-life balance

You will have the flexibility of a hybrid role, working from home and in either our Leeds or Manchester centre as required for the role by the commercial director.

Either way, you'll benefit from a vibrant workplace and a culture that believes in lookingafter others, while being part of a diverse workforce where difference is celebrated.

In addition, you'll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovationis rewarded.

On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there's a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assuranceto look after you and your family.

Brilliantly, you can also study any of BPP's courses for free - be it a professional qualification or full degree.

What we're looking for
Experience

Excellent customer service provision
Experience in coordinating operational processes
Managing expectations of key stakeholders
Experience of working within a service delivery environment working towards KPI's and SLA's
Demonstrable experience of commitment to improving service delivery and customer satisfaction
Experience of working within the apprenticeship sector

Skills:

Excellent communication, both in written and verbal form, to interact with cross functional teams and departments.
Must be detailoriented with a proven ability to multitask.
Must be a selfstarter, can use initiative and effective time management skills.
Demonstrate a passion for customer experience and exceeding expectations.
Must be proficient in Microsoft Outlook, Word and Excel
The ability to work well in a team and be collaborative