Uc Specialist - London, United Kingdom - Linklaters

Linklaters
Linklaters
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
About us

Linklaters are a people business. Being best in class in the eyes of our clients means that our people must be exceptional.


We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity.

We celebrate all aspects of diversity and challenge any form of bias, because we want everyone to feel that they belong.

This is vital to our ability to work as one team, with a common mind-set.

We recognise that one size does not fit all.

Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.

UC Specialist


With hybrid working, the technology solutions to support the firm's need to communicate and collaborate effectively, has become very critical for the firm to continue to deliver best-in-class services to our clients.

Our clients and staff expect our communicationsand collaboration technology to deliver a best-in-class experience regardless of platform, location of attendees and time.

The quality of service is paramount, with any degradation directly impacting our clients and the efficiency of the firm.

The pace ofchange for the technology is fast moving, whilst clients have an ever-changing expectation, meaning the Unified Communications and Collaboration (UCC) team must continuously revise and adapt its approach.

Established just over a year ago, the UCC team is a small but growing team.

The team is responsible for these three primary service pillars:


  • Realtime communication platforms
  • MS Teams being the primary platform for voice and collaboration, in addition to Zoom, Webex, Google Meet.
  • Workplace technology, such as Audio Visual (AV) services in meeting rooms and common areas, space management, digital signage, building security systems.
  • Live events the management and delivery of the firm's internal, complex highprofile virtual or hybrid events, and supporting our Marketing colleagues with facilitating clientfacing hybrid live events.


We are looking for a UC specialist with a particular experience in MS Teams direct routing to join the UCC team.

In this role, your initial focus will be the voice and conferencing elements of MS Teams.

However, the vision is for this role to broaden toTeams product specialist covering all aspects of the MS Teams product and M365.


What we're looking for:

  • Have deep knowledge in the direct routing technology such as SBCs (ideally Audio Codes), call attendant queue such as Luware.
  • Have experience in migration to MS Teams direct routing, ideally from Cisco, and supporting direct routing as 3rdline engineer working with third parties.
  • Have a good understanding of MS Teams product outside the direct routing element, such as Teams meetings, calls, chats, channels, and apps, and M365 product suite.
  • Have experience in migration from Cisco call attendant to Luware.
  • Have working experience with a variety of video conferencing technologies (Cisco, Microsoft Teams Rooms).
  • Have a strong understanding of networking technologies (switches/routers/DNS/firewalls/Qos etc.), with advanced knowledge of signalling protocols (SIP/H.323), Windows OS, and enduser devices, to troubleshoot issues relating to the RTC (realtime communication)stack.
  • Have experience in mentoring and upskilling others, creating detailed documentation, and enforcing standard policies and processes, working closely with third parties to implement best practices.
  • An effective communicator, with the ability to engage with a range of stakeholders, and adapt styles as situations require, for example: can engage business stakeholders by explaining technical concepts in a way that can be easily understood
The role is based at the Linklaters London office. The firm operates an agile working policy with a hybrid working model available.


As well as excellent opportunities for training and long-term development, the role offers a competitive salary and an excellent range of benefits, including private medical insurance, travel insurance, on-site GP service, on-site gym, subsidised on-siterestaurant and the opportunity to join a range of social and sporting clubs.

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