Customer Service Advisor - Dorking, United Kingdom - Specialist Recruit

Specialist Recruit

Verified Company

Dorking, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our lovely clients, who are big believers that _It's what's inside that counts._ This means they celebrate good people who do great things Are seeking a
Customer Service Advisor to join their busy and friendly team.

They're a fast-growing company full of fun, talented & ambitious people, and they're on the hunt for more to join them.

Our client has a flexible approach to hybrid working. Their HQ is based in Dorking, Surrey.

This is an excellent entry level opportunity with great progression potential.

Main duties include:

Responsible for helping with the smooth sailing of daytoday customer care, making sure that customer issues are resolved and escalated in a timely and respectful manner
Responsible for the execution of the Company's customer care policies
Work with the logistics and warehouse teams to process returns and correct any issues with customer orders and shipping
Support with the implementation of new processes and technology in the continuously improving Customer Care Team

Essential Skills & Knowledge

Hands on experience interacting with customers and solving their problems on a daily basis in a fastmoving environment is essential for success in this role
People skills: The ability to understand the subtext to what someone is saying without them saying it is absolutely critical.
Fluent in written and spoken English
Proficiency in Microsoft Office

Personal Qualities

A handson, cando attitude
A natural desire to help people and do the right thing
A naturalborn people person, who relishes in the opportunity to take a customer from angry to amazed in the shortest path possible
The ability to adapt quickly to changing circumstances, while staying cool as a cucumber
A team player who believes if you are not overcommunicating then you are undercommunicating
Keen attention to detial. You spotted that typo, and you knew it was probably intentional.
A quick thinker who can spot problems, find solutions, and communicate them to a team within the blink of an eye
Curious in nature and always looking to question, learn, and look for better ways to do things
You relish working in a small company with a fast paced and highpressured environment
Proactive, confident, coupled with strong verbal and written skills
You are personable, fun, and appreciate that being part of a team is about more than getting the job done