Employee Experience Administration Apprentice - Mansfield, United Kingdom - Fidler & Pepper Ltd

Fidler & Pepper Ltd

Verified Company

Mansfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
We are a local law firm offering a range of Conveyancing and Private Client services.

We have four offices based across Mansfield and combine our friendly, supportive office based community with opportunities for hybrid and remote working.

We believe that being a great place to work goes hand in hand with delivering a great customer service, so we strive to achieve a working environment where our employees are as happy as our clients.

We pride ourselves on having a hardworking group of people, who like to have fun at work, are friendly and supportive of each other and we encourage training, learning and development opportunities for all.

We also offer wellbeing days, and personal development workshops to support every individual to care for their own wellbeing.

Job Purpose and Overview

We have been working with our training providers for many years now to 'grow our own' apprentices, many of whom are still working here with us and continuing their development and progressing into new roles.

This role will be supported with a Business Administration Level 3 apprenticeship (with potential for specialism in PA excellence).

Working as part of the Reception team you will be the first port of call for all employees or potential new employees visiting the Regent St offices, assisting with coordinating the employee experience.

You will provide support with tasks associated with creating a positive employee experience from the recruitment and onboarding of new employees to the ongoing activities for current employees.

This role will involve providing support to our support teams located at our Regent St office, including HR, IT, and Marketing.

Key tasks and Accountabilities
General

Organise meetings on behalf of the People & Operations Director/Operations & Development Director or HR & People Development Manager
Ensure regular meetings are always in the diary such as, but not limited to:
1:1 meetings between People & Operations Director and CEO, Chairman, Operations & Development Director and Private Client Director
People & Operations Director, Operations & Development Director and CEO (at least quarterly). Attendance at Departmental Team meetings across the firm
Arranging training events and workshops
Organise firm wide training events and coordinate venue and invitations etc
Ensuring meeting rooms have the required equipment for the meetings/training being held
Welcome staff arriving at the office for a meeting or training
Taking client calls and dealing with incoming and outgoing post
Dealing with client queries from visitors into Reception
Ensure birthday cards and length of service gifts are delivered in a timely manner

HR Administration

Carry out recruitment checks, as part of onboarding new starters

IT Administration

Forwarding faxes received to the relevant case
Lender exchange administration
Linking LMS updates to the approriate case on the case management system

Internal Marketing / Communications Administration

Making arrangements for the fun things to do and nice treats across all offices
Helping to arrange and coordinate staff events

Person Specification

Good attention to detail
Good administrative and organisational skills
Good time management skills
Good prioritisation skills
Good written and verbal communication skills
Good telephone skills
Good interpersonal and team working skills
Able to work on own initiative
A willingness to learn

What we offer you

A Flexible working environment

The flexibility to take annual leave from as little as one hour at a time
We operate a flexitime working system providing flexibility with hours of work
Lunchtime closure across the firm with one hour lunch break
1⁄2 day leave to celebrate your Birthday

Salary and benefits

The salary for this role will be in line with goverment guidance
A starting annual leave entitlement of 31 days (including bank holidays) increasing by a further 2 weeks with service
Fulltime hours which are lower than many employers at 35 hours per week over Monday to Friday

This apprenticeship will take approximately 12 16 months to complete and you will need to take responsibility for completing your coursework on time.

You will be given the opportunity to develop a career of your choice, on successful completion of your apprenticeship.

This role will be based at our Regent Street office, located in Mansfield.

Thank you for the interest you have shown in Fidler & Pepper Lawyers.