Cwi - Evidence and Assessment Team - Sheffield, United Kingdom - SSB Group

SSB Group

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A Commercial Litigation Paralegal is responsible for the receipt of the initial instructions, matter creation and associated assurance checks to support risk assessment collection and recording of initial witness evidence to support the Client's Claim.

A Commercial Litigation Paralegal is also responsible for building and maintaining relationships with third parties to assist with investigations into obtaining a guarantee certificate for each matter.

Primary Duties:

Logging Client's signed Forms of Authority and Completed Questionnaire on the Case Management System
Requesting and logging required documentation from the Client
Carrying out Welcome Call with Client
Rearranging Client Appointments
Updating Guarantee Provider information on our Case Management System and requesting Guarantee
Requesting information from Estate Agents and placing onto our Case Management System
Requesting information from Conveyancing Solicitors and placing onto our Case Management System
Logging and recording Guarantee documents on our Case Management System
All necessary calls and correspondence with the Client and third parties in the initial stages of the Client's claim.
Answering customer calls, listening to their concerns and solving problems
Action BEIS Response on the Case Management System and/or checking for Guarantee
Requesting and logging required documentation from the Client
Updating Guarantee Provider information on our Case Management System and requesting Guarantee
Logging and recording Guarantee documents on our Case Management System
Requesting OFGEM Information
All necessary calls and correspondence with the Client and third parties to obtain a guarantee certificate
Management of Guarantee spreadsheets and ensuring these are sent to the relevant third parties within agreed timescales
Management of responses received from third parties and ensuring all responses are imported onto the relevant files and next steps are agreed.
Conducting file reviews to determine the next steps towards obtaining a guarantee certificate
Management of own personal task list Inputting Questionnaire details in the Client's draft Witness Statement
Conducting a review of the Client's file prior to Witness Statement Appointments
Conducting a detailed telephone appointment with the Client to obtain further details to draft the Witness Statement
Accurately assessing prospects of the Clients claim follow the statement appointment and referring as necessary
Drafting the Client's Witness Statement
Corresponding with the Client in respect of their Witness Statement
Engaging with the Client for approval of the Witness Statement Actioning any necessary amendments in respect of the Witness Statement
Record receipt of the Client's Guarantee Paperwork and Special Documents
Engaging with the Client to chase for information and engagement where required
All necessary calls and correspondence to support and prepare the Client's Witness Statement and review and prepare the file for progression to Letter of Claim stage
Date of knowledge calls
Printing and post for the team
Providing calls out of business hours when necessary
To accommodate our clients who are not available during the normal working hours, as a business we provide our clients the option of a late call between the hours of 5pm 7pm. It is therefore a requirement of the role to work late, which will be on a rotational basis, approximately every 69 weeks and set to take place on a Thursday.

Attributes & Competencies Required:

Required:_
Good interpersonal and communication skills to interact confidently with both staff and members of the public
English GCSE (grade 91, A-C or Key Skills Level 2 or equivalent)
Excellent spelling and grammar
Proven ability to plan, manage and prioritise workloads in a fastpaced office environment
Must be a team player with a flexible approach to working as some evening work might be required to meet the Client's needs
Capability to work to strict deadlines and undertake all assignments in a timely manner
Desirable:_
Graduate Diploma/Degree in field relevant to Legal Services
Previous experience of use of Proclaim Case Management Software
Knowledge of the Limitation Act 1980
Knowledge of GDPR and Data Protection