Claims Team Leader - Birmingham, United Kingdom - Johnson Fleming

Johnson Fleming

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America.

It's a time of rapid growth for the European arm of the business, so we are looking for someone to be responsible for all aspects of customer service within the team, monitoring of the team to improve performance and ensuring that company processes and compliance are adhered to.

About the role

We are recruiting for a Claims Team Leader to be responsible for all aspects of customer service within the team, monitoring of the team to improve performance and ensuring that company processes and compliance are adhered to.

The Claims Team Leader will have oversight of the day-to-day management of the claims handling team, including management of the team workload within our Birmingham claims office.

Overview of duties
Day to day management of the claims team e.g. holidays, sickness, absence and wellbeing
Conduct team performance reviews and monitor performance of the team in accordance with company policy
Understanding and utilising operational measures to build capability within the team
Monitoring adherence to the complaints process and support Regulatory Compliance and the TCF initiatives.
Implementing training and technical support to the teams and ensuring that suitable development plans are in place
Referral point for claim escalations, technical referrals and providing guidance and support as required
Managing a claim file allocation appropriate to the role
Support the Claims Leadership on emerging claims team projects and role modelling a culture of continuous improvement
Primary contact point for the Client Executive team enquiries
Person specification

Knowledge, skills and abilities:

Proven experience in a similar role, leading a team ideally in the insurance industry
Claims Handling and Claims Management skills, preferably in a commercial environment
Ability to lead and motivate a team to achieve performance and quality targets.
Strong problem solving and decision making abilities

Education and/or Experience:

Knowledge of the Insurance Industry and Claims Processes
Experience of Team Management/Leadership
CII Qualifications or relevant industry qualifications preferred

Key information:

Hours:
Monday - Friday, 35 Hours

Location:
Birmingham Hybrid

If this sounds like something you are interested in please apply, or contact Paige Hughes or Lucy Reed for further information.

What you'll love about us

We may be a global business, but our culture is united and truly collaborative.

We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials.

Joining NFP means you'll get plenty of opportunities to invest in your career and personal development.

Attractions - NFP
We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working

Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.

We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.

We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.

Our diversity and inclusion initiatives and charity work form a large part of this.

NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.