Sales & Marketing Administrator - Hinckley, United Kingdom - Burbage Custom Windows

Burbage Custom Windows

Verified Company

Hinckley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Information

Burbage Custom Windows is a well-established family run window & door manufacturing business which has been established for nearly 30 years.

Based in Hinckley, we manufacture our product range on site in our own state of the art purpose-built facilities with advanced machinery and production techniques to ensure the highest quality.

We have our own logistics fleet to ensure orders are handled with care and arrive in an efficient time frame as well as providing installation services.

The Company continues to move through a sustained period of significant growth and success.

Role Profile

The role is to be front of house for visiting customers to the Show Room guiding them through the range of products as well as providing administrative support to the rest of the Installations Team.

Key Responsibilities

Meet & greet customers visiting the Show Room
Guide customers through the range of products
Provide refreshments to customers
Provide customers with an exceptional level of service & ensure that a high level of customer satisfaction is achieved & maintained
Build sustainable relationships & rapport with customers through open & interactive communication
Organise & communicate all customer appointments informing all relevant stakeholders
Manage customer expectation in relation to quotes, sales & follow ups needed
Identify & assess customer needs to achieve satisfaction
Build a thorough knowledge of the products & services the Company offers
Talking confidently about our products, giving them accurate information first time & making sure they understand everything
To promote & cross / up sell associated products & ancillaries to customers
Diary management, scheduling sales visits
Liaise with Sales Reps on the collation & provision of customer information, appointments & data
Update data onto internal systems in a timely & accurate manner
Ensure the Installations Enquiry & Sales Tracker is regularly updated throughout the customer journey
Collate & record departmental KPI data
Create regular social media posts through the Company's social media channels
Assist in creating photo & video content
Promote the Company's brand both online & offline
Order & replenish promotional & marketing support materials
Liaise with outsourced marketing providers
Support the facilitation of Company promotional events
Provide reports on the success of campaigns
Follow department process flow charts to ensure maximum efficiency
Log feedback & maintain a list of frequently asked questions to improve the service
Liaise & support with the entire team in a cross functional capacity & ensure collaborative approach
General administration duties, archiving, scanning, laminating, photocopying, etc
Administration support for other team members
Administration support for other teams where required
Report any issues that affect performance to your line manager
Meet daily & weekly targets & report progress daily to your line manager
Carry out work with a focus on high quality output.

Skills, Experience & Personal Attributes

2 Years administration experience essential
PC literate, familiar with Microsoft packages essential
Familiarity with CRM systems & practices
Track record of providing first class customer support & services
Customer orientated, active listening & ability to adapt / respond to different types of characters
Experience in a sales environment & social media posting would be a distinct advantage
A background in double glazing or similar home improvement industry would be a distinct advantage
Selfmotivated and focused, with a flexible attitude
Good attention to detail, with high levels of accuracy & a commitment to quality
Able to work on & use own initiative & problem solve
Strong communication, team working & people skills
Demonstrate a professional & courteous attitude
Act with integrity & honesty
Positive attitude to innovation & change
Looking to build a career in a fastgrowing business

Benefits of Working for BCW

Competitive rates pf pay between £23, £26,000 per annum

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(Starting rate normally at entry point however, experience would be taken into account)

Discretionary Quarterly Bonus Scheme
Pay grading structure
Regular pay reviews
40 Hour working week Monday to Friday
One Saturday ion average every four weeks working taken as TOIL the following week
Enhanced 32 Days holiday per annum
Christmas shutdown
Christmas vouchers
Staff events
Pension scheme
Staff canteen with subsidised vending machines
BUPA Employee Assistance Programme
Company workwear and PPE provided
Onsite secure parking
Commitment to investing in training and development.