Sales/transport Administrator - Yarm, United Kingdom - Am Recruitment (North East) Limited

Am Recruitment (North East) Limited

Verified Company

Yarm, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Sales Administrator and Logistics Coordinator

Sales and Logistics Coordinators manage all aspects of shipping delivery and routes to ensure customer satisfaction. The primary goal is to maintain customer satisfaction.

You will be knowledgeable about supply management practices and principles and will answer customer enquiries, inform customers of any delays in the delivery schedule and be able to resolve customer complaints.

Outline of Duties

Answering questions from prospective customers about the purchase process
Tracking orders and investigating shipping delays for customers waiting on products
Answering questions from existing customers with faulty or unwanted products
Processing customer sales, refunds and returns
Performing data entry duties with regards to sales figures, metrics and other key data
Reporting unusual activity to supervisors
Updating customer records with new contact details and notes on support interactions
Referring complex cases to Sales Support Manager
Making followup contact to inform customers of new or improved products
Managing stock levels using IT systems and digital devices
Verifying and meeting established deadlines through management, product fulfilment, shipping and transportation cycle
Managing, testing transportation providers, reviewing costs and transportation rates and researching shipping options
Developing and analysing budget and providing reports to management
Managing logistics operations while controlling warehouse operations and advancing the efficiency of the supply chain
Ensuring that shipping methods complying with rules, regulations and laws
You may be involved in recruiting and coordinating logistics staff (e.g. truck driver's) according to requirements and availabilities
Monitoring quality control and keeping warehouse capacity at optimal levels
Assisting the directors in personal administration and keeping a diary of all appointments and meetings

Demonstrate and uphold our Values:
There is an expectation that all representatives of the company will:
Create a safe working environment and accept nothing less.

Invest in people so that people aspire to join us and never want to leave us and invest in our people, so our people will continuously deliver their best.

People First

Not accept anything short of excellence 'going the extra mile' for our people and our customers' and deliver a quality product every time and continuously seek opportunities to improve, develop and grow.

Knowledge, skills and experience required
Advanced level in data management and analytical skills
Knowledge of quality management principles with the ability to identify process improvement opportunities
Advanced in using computers, other technology and logistics software
The ability to be forwardthinking and make projections, project manage and implement strategic planning
Excellent people, communication and negotiation skills
A clear understanding of the industry processes and knowledge of how to handle common obstructions with clear solutions
Ability to manage staff resources to meet changing needs
Customer service skills for pleasant and productive customer interactions
Written and verbal communication skills for clear interactions with customers and other Sales Support
Data entry skills for accurately updating customer records
Organisation skills for managing different customer cases simultaneously
Conflict resolution skills for dealing with challenging customer cases
Indepth knowledge of sales process and business products
Prepared to assist directors with personal administration and organising calendars.