Technical Customer Advisor - Exeter, United Kingdom - Cathedral Appointments Ltd

Cathedral Appointments Ltd

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Starting Salary of £22k | Hybrid with Access to Exeter | Salary bonus scheme

Do you pride yourself on delivering excellent service to customers? Do you have strong administration and organisational skills? If so, an expanding Exeter-based fleet management company are seeking a Technical Customer Service Advisor to join their team.

Technical Customer Advisor responsibilities include:
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Management of the company portal, fleet setup changes, raising portal issues and informing customers of problems, updates, and changes
Coordinate inbound customer queries and assign 'cases' to colleagues through Salesforce (CRM)
Take incoming calls on the main Customer Support phone line, from different company users including fleet managers, drivers, engineers, general queries, or potential new customers
Responsible for the requirements of between 10 and 50 fleet accounts 5,000 to 15,000 vehicles

Technical Customer Advisor requirements include:
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Excellent customer relations skills and the ability to multitask/deliver under pressure
Experience in using Salesforce (desirable but not essential)
Selfmotivated and highly organised
A problem solver and able to use their own initiative
Experience in Automotive services would be advantageous

Package for Technical Customer Advisor:

On top of joining a friendly team, you will receive an excellent benefits package that includes: