Team Administrator - Cheltenham, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Cheltenham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reed Cheltenham are partnering with an excellent client who are looking for a Team Administrator to join their team on a full time and permanent basis.

Are you passionate about customer service paired with a keen desire to help people and make a positive impact to their lives?

As a team administrator, you will ensure that a positive, productive and supportive team spirit is maintained at all times, acting in a professional manner in line with the Companies policies and procedures.

Benefits:

22 days bank holidays
Competitive starting salary
Company pension scheme

- life Insurance

Flexible Working
Casual Dress
On-Site Parking
Referral and Wellness Programme
Office hours

The Role:

To ensure that all such contact is conducted in a polite, courteous and professional manner in keeping with principles and policies.
To treat customers fairly and to find solutions that are in the best interests of both parties.
To demonstrate empathy and understanding when customers are concerned or unhappy; ensuring the customer is at the heart of all actions taken.
To recognize a vulnerable customer and gain the most appropriate result for the customer.
To handle customer complaints by investigating and responding in compliance with regulatory and internal standards
To ensure all activities are diarised for action or follow up, and to ensure these are then performed at the appropriate time.
Effectively prioritise workload in order to meet deadlines.
To effectively contribute to meetings or staff forums as and when required.
In keeping with values, to assist in other work when other staff are absent or busy, as instructed by line management.
To attend training sessions to further develop knowledge and skills when appropriate.
To comply with all regulatory compliance and standards that Company undertake & adhere to on a day to day basis.