Assessors (Entry Level Adviser) - Hammersmith, United Kingdom - Citizens Advice

Citizens Advice

Verified Company

Hammersmith, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Assessors (Entry Level Adviser)

Location:

Hammersmith and Fulham

Closing date: 14 April 2023

Role details:

Job title:
Assessors (Entry Level Adviser)

Location:

Hammersmith and Fulham

Salary:

£23,500 - £25,000 gross per annum (according to experience)

Salary pro rata:
No

London allowance:
No

Hours per week:
37.5

Type of contract:
Fixed term

End date of contract:
31st May 2024

14th April 2023

Closing time:
13:00

Interview date:
17th April 2023

Assessors establish what the client's issue is, ensure that all relevant information is collected, provide information and advice where possible and identify the best next step.

Ensuring clients are directed to the appropriate CAHF project, or external agency.

This role requires a passion for working with people, helping them through challenging situations.

Applicants must demonstrate the following:

Organised focused approach, with ability to accurately record information
Experience of delivering assessment on the main enquiry areas (Welfare Benefits, Debt, Housing and Employment)
Have an ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control
Competent IT skills, especially the ability to use databases and navigate websites

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.