Customer Service Administrator - Littleborough, United Kingdom - MPR

MPR

Verified Company

Littleborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mpeople recruitment have a fantastic opportunity for an experienced
Customer Service Representative to join a thriving manufacturing business based in
Littleborough, on a full-time, permanent.

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Role: Customer Service

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Location:Littleborough

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Salary:
£24,000 rising to £26,000 after full training
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Hours:9am - 5pm, Monday to Thursday and a 4pm finish on a Friday with 30 mins for lunch
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Benefits: free parking, 33 days hols including bank hols

Customer Service duties:

Entry of sales orders in the (ERPsystem): execution of all incoming orders, performing order changes (including cancellations and rebookings), tracking delivery dates, processing delivery notes and coordinating between customer/production in case of deviations from delivery date
Processing monthly and quarterly price adjustments
Maintenance of price lists
Processing of customer complaints (in Salesforce)
Creation of credit notes
Master data maintenance
Initiation of new parts lists according to Sales or Customer specifications
Cooperation with local Sales and Customer Service Representatives on EU level
Creation and followup of quotations as specified by the Sales force or based on defined minimum prices
Test new menu installations (in our clients ERPsystem)
Training of trainees in our systems and work processes according to work instructions
Very good in English language (writing and speaking)
Knowledge in the use of an ERP system
Professional experience in Sales/Customer Service or Purchasing preferably in an industrial company
Confident Appearance and a high level of service and customer orientation
Able to work independently, teamoriented way of working, ability to work under pressure, handson mentality
High level of selfmotivation and discipline, solutionoriented, analytical thinking skills and enjoy working in an international environment