Ward Clerk, Band 2 - Gloucester, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Hospitals NHS Foundation Trust

Verified Company

Gloucester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

If you are ready for a challenge and want to be part of a team providing an excellent service then this might be just what you are looking for.

We are looking to recruit a dynamic, organised and motivated person, who is a team player, to join our busy Ward Clerk department.

You will need to be flexible with excellent organisational, communication and IT skills. Previous administration experience is preferred.

This is an important role which requires someone who is able to work independently and is self-motivated and resilient.

You will be able to deliver a high standard of customer service and communicate effectively with patients and their carers/relatives in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services.

Previous NHS experience would be an advantage.

Working Pattern:

37.5 Hours per week

Monday to Friday

For further information please contact Craig Blakeway (Ward Clerk Manager) tel:

Please see the attached job description and person specification of this vacancy for more information on the main duties of this role.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK.

We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Job purpose

To provide clerical and reception cover for the ward, administration and clerical support to the Ward Sister/Charge Nurse and Nurse in Charge and to enter and maintain ward clinical data for a range of defined clinical systems.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Skills in these areas would be desirable however full training will be given including other relevant Trust training:

Ability to work in a team and independently
Customer care skills
Effective communication skills across all disciplines of staff, patients and public
Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.
Able to communicate effectively, and act appropriately and quickly in an emergency
Experience in using a PC
Knowledge and understanding of the Trust including a basic knowledge of roles in other areas
Some knowledge of speciality terminology and flexibility to support another speciality/ward if required

KEY RESULT AREAS

Demonstrate excellent customer care skills. Provide a "welcome point" for the ward, responding to patient, staff and visitor requests appropriately
Analyse and deal with routine nonclinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively
Receive queries, both in person and on the telephone and manage appropriately
Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings
Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure
Arrange routine and emergency transport to prevent unnecessary delays in patient flow
Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements
Working Knowledge of routine for ordering on P2P and Stationery system
Safeguarding of all patients
Provide all general and ad hoc administration and clerical support as directed by the Ward Clerk Management Team.
Follow Trust Infection Prevention and Control Policies, within the scope of own role.
Adherence to the latest Trust Policy on Uniform and Dress Code Standards
Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs.

Organisational Arrangements

Ward Clerk Manager, Assistant Ward Clerk Manager and Admin Co-ordinators are the direct Line Managers for Ward Clerks and will complete the appraisal process with input from the Ward Managers.

However, the appropriate Nursing staff will provide direction on a day-to-day basis