Customer Service Advisor - Stroud, United Kingdom - Cera Care

Cera Care
Cera Care
Verified Company
Stroud, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Start a fulfilling career as a Customer Service Advisor with Nobilis Care, a leading domiciliary care provider in Gloucester.

We specialise in offering a wide range of care services designed to support clients in the comfort of their own homes.


As an integral part of the Cera Care group, renowned for our commitment to quality care, cutting-edge training, and innovative technology, we invite you to join our expanding team.


We offer competitive compensation and are on the lookout for compassionate individuals who can empower our clients to maintain their independence at home.


We are looking for an enthusiastic and motivated individual who is dedicated to delivering high-quality interactions with our team and clients.

In this role, you will serve as the primary contact point at our branch, responsible for addressing inquiries from employees and service users.

Your duties will include offering advice, guidance, and efficiently routing calls as needed.


Pay Rates:

- £21,000 per annum

  • Out of hours shift premium payments £20 M-F & £160 weekends
  • 45p tax free mileage

Shifts:


  • 37.5 hours per week
  • Monday to Friday undefined 9am undefined 5pm
  • There will be paid on call duties on a rolling rota basis including evenings, weekends and bank holidays.

What's in it for You:


  • Support with obtaining your NVQ Qualification (levels 25).
  • Comprehensive paid training and induction.
  • Flexi Pay through Wagestream for financial flexibility, decide when you get paid.
  • Blue Light Key Worker Discount.
- £200 training bonus, paid after successful completion of probation.

  • Mobile phone benefit or £5 taxfree contribution.
  • Referafriend scheme with £400 reward to share with your referee.
  • 5.6 weeks paid annual leave undefined pro rata.
  • Free uniform and PPE.
  • Consistent work schedules.
  • Local branch support from a knowledgeable, caring team

Requirements:


  • Experience in the care sector would be a distinct advantage.
  • Clean and valid driver's licence with access to a reliable vehicle desirable.
  • Excellent customer focussed skills with the ability to be naturally empathetic and patient.
  • Proficiency in written and spoken English with strong communication skills.
  • Selfmotivated, organised, proactive and energetic.

Key Responsibilities:


  • Inbound and outbound calls supporting both carers and clients.
  • Document these calls as journal items in our inhouse system.
  • Resolving calls at first point of contact where possible and seeing through any cases end to end thoroughly and efficiently with great care and clarity.
  • Work closely with the care coordinator on any priority issues.
  • Communicate clearly to management, carers, and clients to ensure best possible outcomes and development of service.
  • Action undefinedin weekundefined issues. This will include arranging cover for carer sickness, booking additional care for clients, allocating undefinedunfilledundefined calls etc.
  • Escalate more complex client or carer issues to appropriate Team Leader/Branch Manager.
  • Be familiar by name with all our clients and support workers, offering personal but professional support.
Join the Nobilis Family to make a real difference in people's lives and build a rewarding career

Please note that we cannot provide sponsorship for overseas workers or visa holders.

For more information, call recruitment at
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