Patient Advisor - Ventnor, United Kingdom - One Wight Health

One Wight Health

Verified Company

Ventnor, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Posted: 23 November 2023

Contract Term:
Permanent

Location:
Ventnor, Isle of Wight

Contract Type:
Full or part time

Salary:
Depending on experience

Industries:
Administration
Customer Service
Pharmaceutical & Medical***
Closing Date: 10 December 2023

Patient Advisor (Ventnor Medical Practice)

One Wight Health Ltd

The closing date is 10 December 2023

Job summary
Please note, this role is advertised by One Wight Health - GP Federation, on behalf of Ventnor Medical Practice.

Ventnor Medical Practice will remain the substantive employer for this post.

Ventnor Medical Practice are looking for Patient Advisors who will work directly for the Practice Service Lead within a broad team of professionals.

Patient Advisors are the first point of contact for our patients.

The role will involve optimising the patients journey by receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

This role is ideal for somebody seeking development and experience in patient services and the healthcare sector.

Main duties of the job
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patient in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

About us

At Ventnor Medical Practice we aim to provide holistic patient care within a safe, effective, caring, responsive and friendly environment.

To help us achieve this we have well trained, highly skilled clinical and non-clinical teams who enjoy a good work life balance to ensure resilience of our team.

Our GP Partners and Management team ensure this is maintained in accordance with local and national policies and is achieved in a responsible financial way

Job description

Job responsibilities

JOB TITLE PATIENT ADVISOR

REPORTS TO:
OPERATIONS MANAGER

HOURS:
Variable

Job Summary:

The purpose of the role is to:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patient in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Operations Manager/Practice Manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols

Monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Process hospital/Administration forms

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Process recalls and letters

Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning

Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

To assist the Operations Manager with all clerical and administrative duties.

To make appointments, bookings and admissions as required.

To liaise and arrange meetings (to include the booking of rooms) as required

To establish and