Lead Medical Receptionist - Ruardean, United Kingdom - Forest Health Care

Forest Health Care

Verified Company

Ruardean, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Organisational Manager or the Operations Manager, dependent on current and evolving practice workload and staffing levels:
To be confidential in all matters and at all times, as laid down in your contract of employment. To open-up / lock-up practice premises and maintain security in accordance with practice protocols. To maintain and monitor the practice appointments system.

To process and monitor face-to-face and telephone requests, ensuring all callers are directed appropriately. To take messages and pass on information promptly. To assist with management of patient suggestions, feed-back, surveys, concerns, grumbles and complaints. To assist with management of the patient participation and patient reference groups.

To initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers. To assist with maintenance of team and patient notice boards and displays. To process and distribute incoming and outgoing mail. To file and retrieve paperwork.

To carry out computer data entry, data allocation and collation; process and record information in accordance with practice procedures; maintain accurate, clear and up-to-date manual and computerised records.

To provide clerical assistance as required from time to time, including word / data processing, filing, photocopying, scanning, secretarial, patient registration and records.

To maintain sufficient reception office supplies. To provide refreshments for staff and visitors as required, keeping the kitchen / drinks areas clean and tidy.

To maintain a good standard of housekeeping within all areas of work. To develop, encourage and maintain kind, considerate and supportive relationships with all colleagues in line with practice guidance. To assist with reception team recruitment needs. To assist with rota and staffing hours management.

To assist with sickness absence return-to-work form completion and interviews.

To provide and structure relief cover, with prior agreement, in times of sudden sickness or absence, in order to continue to provide optimum staffing levels both in the reception and dispensary areas.

To attend and actively participate in meetings as and when required with reasonable notice. To plan and chair regular reception team meetings.

To minute meetings as and when required. To assist with planning and monitoring training and development for the reception team. To provide coaching, training and mentoring to the reception team. To undertake training and attend courses if and when a need is identified.

To assist with production and maintenance of reception team guidance documents.

To assist with reception interim reviews and appraisal planning, paperwork preparation and completion, along with representation at such meetings when requested.

To bring to the attention of the managers any persistent issues, shortcomings, failures or lack of support within the reception team, in order that action can be taken to ensure that patients are provided with an optimum service at all times To adhere to all fire, safety and emergency procedures.

To assist with completion of risk assessments.

To use ones own judgement, resourcefulness, common sense and local knowledge, to respond to patients inquiries and requests, to prioritise personal work load and work without direct supervision.

To carry out all requested duties associated with reception of patients into the practice, management of patient care and general administration of the Practice.

To undertake all other reasonable tasks as required from time to time.