Patient Services Clerk - Poole, United Kingdom - Shore Medical Group

Shore Medical Group

Verified Company

Poole, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth.

We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered.

We have a friendly and supportive team of more than 200 staff, with over 40 GP's, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff.

We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

Lilliput Surgery
Poole Road Medical Centre
Wessex Road Surgery
Heatherview Medical Centre
Fernside Surgery
Parkstone Tower Practice

Situated in beautiful Dorset with the prestigious Blue Flag beaches of Bournemouth and Sandbanks, the Jurassic coastline and a wealth of attractions and countryside to visit we are lucky to be in such a fantastic area.

We are seeking a
Patient Services Clerk to join our friendly team and provide excellent customer service and project a professional image for the Surgery.

To provide accurate, efficient and punctual medical administration support to Partners, GPs, Registrars and Practice Nurses at our
Parkstone Tower Practice in Poole Dorset

To deal with all administrative queries and tasks from clinicians and act as liaison with the patients as necessary
Assisting patients with booking Nursing appointments as required
Greeting and checking in patients for prebooked appointments
Carrying out a review of any patient records that are accessed to identify and update and outstanding QOF targets
Ensure reception and waiting areas are kept neat and tidy notice boards and leaflet dispensers tidy and free from clutter
To provide a high quality administration service to the practice and its patients.
Responsible for opening and scanning post into our clinical system and processing demographics
Franking outgoing post and taking to Post Office, along with 'Signed For' parcels.
Update patient records in a timely and accurate manner.
Registering temporary patients.
Responsible for maintaining patient data security in accordance with practice protocols at all times
To undertake additional tasks as required by the line manager or GP Partners.
Recording proof of ID, and checking new patient registrations
Recording of patient blood pressure recordings
Being prepared to cover all reception positions as necessary
Provide excellent customer service
Opening up and locking up of practice premises and maintaining security in accordance with practice protocols.
Process patient death certificates and cremation forms
Any other duties as required on a permanent, part time basis.

32.5 hours per week

Working pattern

Mon , Tues , Weds and Thurs

Job responsibilities:

To deal with all administrative queries and tasks from clinicians and act as liaison with the patients as necessary
Assisting patients with booking Nursing appointments as required
Greeting and checking in patients for prebooked appointments
Carrying out a review of any patient records that are accessed to identify and update and outstanding QOF targets
Ensure reception and waiting areas are kept neat and tidy notice boards and leaflet dispensers tidy and free from clutter
Franking outgoing post and taking to Post Office, along with 'Signed For' parcels.
Update patient records in a timely and accurate manner.
Registering temporary patients.
Responsible for maintaining patient data security in accordance with practice protocols at all times
To undertake additional tasks as required by the line manager or GP Partners.
Recording proof of ID, and checking new patient registrations
Recording of patient blood pressure recordings
Being prepared to cover all reception positions as necessary
Provide excellent customer service
Opening up and locking up of practice premises and maintaining security in accordance with practice protocols.
Process patient death certificates and cremation forms
Any other duties as required.

This list is not exhaustive.

EDUCATION/EXPERIENCE:

Proven administration experience in a GP/NHS department environment would be highly desirable.
Educated to high standard of GCSE in Maths, English language
Strong IT skills in MS Word, Excel and Outlook.
To have tact and diplomacy in direct and indirect emotional circumstances
To possess excellent, calming and professional telephone manner
Knowledge of the NHS an advantage
Able to get on with others and be a teamplayer in a sometimes, pressurised and timesensitive environment
Be able to demonstrate commitment to equal opportunities and diversity

We offer: