Tenant Liaison Officer - Rhondda Cynon Taff, United Kingdom - Trivallis

Trivallis

Verified Company

Rhondda Cynon Taff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us
We as an organisation are proud to provide homes for thousands of people within our communities.

We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities.

We have a vision of 'prosperous people and places' and we as an organisation understand the importance of looking after our employees.

Our workforce are dedicated to reach this vision through ensuring Trivallis is a great place to work and live.

Are you looking for a career where you can make a real difference to the quality of people's lives and our services? Come and join Trivallis on this exciting journey.

About you

Have effective oral communication skills and be able to communicate effectively with a wide range of organisations and people.
Demonstrate a commitment to a customer focused service that achieves business objectives.
Have an ability to understand our key partners and the skills to negotiate with and influence other parties.
Have an ability to use analytical and problemsolving skills and to work on own initiative and with minimum supervision.
Be resilient with experience of dealing with conflict and challenging situations in a calm and professional manner.
Have a working knowledge of regeneration issues within communities.
Have experience of tenant and community empowerment and involvement.
Be IT Literate with the ability to use MS Office systems including Word and Excel.
Have experience of working with community organisations and tenant groups.
Have a full valid driving licence and access to a vehicle for business travel.

What you'll do

You will provide tenant focused support, playing a key role in resident liaison, engagement and decanting to assist the delivery of corporate asset regeneration projects or programmes of work.

You will be the primary point of face-to-face contact, maintaining a high profile and listening carefully to residents to understand their needs and concerns to help ensure the long-term sustainability of estates and existing communities, helping to achieve our vision of prosperous people and places.

What you'll be responsible for

Working with the wider regeneration project team and maintaining a good understanding of any ongoing or future regeneration projects.
Maintaining a visible presence on regeneration estates, maintaining regular contact with residents, and progressing updates to enable a seamless service, ensuring any issues are promptly identified to avoid confusion, misunderstanding and minimise any concerns regarding regeneration.
Assisting in developing a programme of involvement and planning any resident consultation events, working with the Communications Team Manager on any publicity materials.
Undertaking housing needs surveys on regeneration estates to assess and accommodate existing resident needs, and to ensure any future development proposals are built around the existing community's needs.
Managing the endtoend resident decant support process, providing for the successful decant of any stock required for regeneration in a timely manner, whilst being sensitive to the needs of individual households.
Assisting in developing support packages for households that may experience difficulties with the decant process.
Working closely with the Lettings and Decant Coordinator and liaising with relevant teams within the local authority and other registered housing providers, maximising the potential for delivering decant strategies.
Maintaining a close working relationship with Neighbourhood Mangers and other frontline staff to ensure a consistent, community focused approach to services.
Carry out appropriate general administration duties and deal with correspondence as required, within set deadlines.
Maintain records in line with Trivallis procedures ensuring compliance with GDPR. You will need to promote our health and safety standards with both customers and contractors.
Support effective community engagement and consultation where needed, working in partnership with relevant staff and stakeholders.

Benefits...
We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce.

As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:

A generous 30day annual leave entitlement.
Local Government Defined Pension scheme.
Healthshield cash back plan for you and your family.
Flexible working.
Learning and development programme where we invest in your personal development.
Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.
Volunteering and giving back to the community through 'Time for Change' programme.

How to apply...