Customer Service Advisor - Liverpool, United Kingdom - Bosch Group

Bosch Group

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe.

Welcome to Bosch.

For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 7,500 associates across 37 locations.

Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.
We are looking for experienced Customer Services Associates to join.

Handling all customer interaction in a prompt, friendly, personalised and professional manner
As a blended agent, interact with the customer across all channels
Providing a hightouch experience for customers each and every time
Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers' needs
Advising customers on the best services available
Building rapport with customers
Providing a value add service that enhances the customer experience and builds our brands and service reputation
Capture, maintain and ensure quality of customer data
Identify and highlight any service related issues, incidents or trends
Highlighting and escalating issues as necessary
Delivering and maintaining both individual and team targets

Qualifications

Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
Previous Telesales experience would be an advantage
A passion for delivering first class customer service
Highly developed soft skills and a strong will to serve
Excellent verbal and written communication skills in both English and German to C2 level proficiency
Good social and interpersonal skills
Good listening skills
Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
Excellent problem solving skills
Quality focused with attention to detail
A genuine interest in the campaign brand
Empathetic, a warm, helpful and positive approach
The ability to relate to an older demographic of customer
Proactive, confident, selfmotivated and driven to succeed
A team player
Demonstrable knowledge of European geography and popular destinations in North America
The commitment to work towards individual and team goals
Flexibility in hours of work/shift patter

Additional Information
Operational Hours

Monday
Friday 07:00 18:00

Your future job location offers you: flexible work time options, UK home office based, benefits and services, employee discounts, room for creativity.

Your future job location offers you: flexible work time options, benefits and services, childcare offers, employee discounts, room for
creativity and centrally city based location.