Customer Services Advisor - Leamington Spa, United Kingdom - Nuffield Health

Nuffield Health

Verified Company

Leamington Spa, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

HEAD OFFICE
Customer Services Advisor

Customer Services Advisor

Warwickshire Hospital | Customer Services | Part Time | Permanent |On Site
(22.5 hours Wednesday-Friday)

Salary up to £22,145.76 pro rata depending on experience

Nuffield Health is Britain's largest not-for-profit healthcare organisation.

Join us as a Customer Service Advisor in our Warwickshire Hospital and play your part in building a healthier nation.

Our Sales & Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us whilst we'll support you to be your best.

About Nuffield Health Warwickshire Hospital

Nuffield Health Warwickshire Hospital offers the latest facilities and technology for the care of patients from Leamington Spa, Coventry, Kenilworth, Stratford and surrounding areas with a wide range of surgical and medical requirements.

Our specialities include orthopaedics, spinal surgery, eye care, oncology, ear, nose and throat, diagnostic imaging and general surgery.

Find out more using the link below:
The opportunity

As our Customer Services Advisor you will:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital

To support the definition, development, communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc.)

Ensure all customer interaction is undertaken in a timely manner

Log enquiries on the Hospital CRM and oversee the customer journey

Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively

The person

To succeed as a Customer Services Advisor, you will need:
Excellent customer service skills

Proven experience in customer service

Excellent written and verbal communication skills

Excellent interpersonal skills and a good level of IT literacy

Good organisational skills

Key information about the role.

You will liaise directly with customers, answering all Sales and Service enquiries.

Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From physiotherapy to a season ticket loan, private healthcare, a cycle to work scheme and more. At Nuffield Health, we'll take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.