Multi Services Assistant - Harrogate, United Kingdom - Williams Lea

Williams Lea

Verified Company

Harrogate, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Multi Services Assistant

Salary:
£23,000 per annum plus company benefits

Location:
Harrogate, HG1

Contract:
Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 1 hour break, 8:30am-5pm

Work model:
Fully onsite

Williams Lea seeks a Multi Services Assistant to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Facilities Manager.

Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.

The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision.

This role will cover a number of our service areas and will require a high level of multi-skilling.

Key responsibilities

Taking and passing on accurate messages
Courteously greet and interact with visitors to the premises
Manage room and hospitality bookings, including setting up rooms
Arrange hospitality and liaise with onsite cleaning teams
Organise and order catering
Supervise and assist at events (including evening events as agreed overtime)
Diary management of meeting rooms and desk bookings
Deliver an exceptional electronic and hard copy file management service
Return or add documents to existing client files
Work with the practice management system to log and record documents
Handle and administer closed files as requested
Sort, scan, rename and distribute incoming mail
Provide photocopying, scanning, and printing as per customer instructions
Collect and complete any information required for billing or client charge back data
Extensive computer and data related tasks
Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
Collect and frank outgoing mail process letters for printing and complete envelope fulfilment requirements
Handle incoming and outgoing deliveries via courier ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
Deal with incoming hand deliveries from clients ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders

Personal attributes

Experience of working in a corporate environment
Experience working on Microsoft Office programmes
Excellent customer service skills, confident in liaising with Clients and strong communication skills
Clientfocused approach to service provision through personal commitment to their business
Strong attention to detail and a critical eye for accuracy, with a 'right first time' attitude
Ability to work under pressure within tight deadlines with flexible approach
Continual improvement mentality, open and receptive to feedback
Build and grow relationships with key Clients and service users
Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality

The Package:

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.
Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.