IT Technician Apprentice - Broadheath, United Kingdom - QA Ltd

QA Ltd

Verified Company

Broadheath, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employer description:

Green IT Disposal, based in Altrincham, Trafford, Greater Manchester, offers a totally managed service for the collection and processing of redundant IT and computer equipment.

Overview:
The IT Technician Apprentice will be the first point of contact for customers requiring assistance.

This role provides customer support, helping to resolve incidents and manage requests within the terms of predefined Service Level Agreements.

Main responsibilities:

Evaluate, troubleshoot, test, and repair products that come in for refurbishment
Integration of new hardware within IT systems and ensuring stability and compatibility within the system
Test, repair and integration of operating systems including software installation, driver updates and stress testing
Work different operating systems (iOS, Windows, Android.) and devices in order to update to latest OS.
Understand operational requirements and be able to identify and correct problems or inconsistencies.
Support other departments within company as required

Desired skills and personal qualities:

The ability to balance priorities and take responsibility for the completion of a task
To be able to work independently and show initiative in providing a Service covering hardware, software and peripherals
Selfmotivated, with a strong commitment to teamwork and service
Excellent interpersonal skills with the ability to communicate effectively with a wide range of people and personalities
A commonsense approach and enthusiasm to learn
The capacity to remain calm and to cope under pressure
Troubleshooting skills, backed by a clear, analytical approach to problemsolving

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:

Working week:
35 hours per week,

Monday to Friday, 9am - 5pm.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.