Customer Service Advisor X 10 - Croydon, United Kingdom - YourRecruit Group

YourRecruit Group

Verified Company

Croydon, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have gained Customer service experience within an office / call centre environment?

Are you looking to work for a leading employer and global organisation that offers extensive opportunities for progression on a
hybrid basis?

We are looking to recruit up to
10 x Customer Advisors to work for a global business at their Head Office in
Croydon.

Working within the Motor Operations Team - you will be responding professionally to customer calls that need motor assistance - handling a high volume of inbound calls which vary from a vehicle breakdown on a motorway to a customer calling in if a warninglight appears - in all cases, you will need to have confident communication skills to a ensure fast, proactive solution to the caller's problem.

Interested, here's more.

Salary:
£26,226.79 basic plus performance bonus (£1500) and excellent benefits.

Hours:35 hours across Monday to Sunday including weekends. Monday to Friday, shifts between 7am and 8pm, Saturday and Sunday between 7am and 6pm.

Start: 6th February 2023

Location:
Croydon/Hybrid

This really is a fantastic opportunity to work for a Global business, working in a busy and fast paced, team environment, where you will be offered extensive training, fantastic benefits and long-term career progression.

What will your working week be like?

Handle all incoming and outgoing telephone calls in a prompt and courteous manner
Provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions
To manage each assistance file to ensure that customers receive the most appropriate service

Is this role for you?

You will need to be a confident communicator you will be handling 70+ calls per day, so the ability to treat each call professionally, patiently and diplomatically is key
Having a natural ability to build rapport with the caller to confirm their ID, specific facts about the problem to turn the call around as quickly as possible whether this be actioning a Technician to attend on site or suggesting an alternative solution.
Ability to remain calm, even whilst working under pressure.
Confident IT skills with the ability to learn multiple databases
GCSE grade C or above, Maths & English

Our client is looking for assertive individuals who can work effectively on their own initiative as well as within an extremely busy team.

Experience of working within a customer focused, office environment is preferred, however, full training is given.
Don't miss out - get in touch today

For your information

*Interested? Please send your CV in as a Word format only

**Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams.

Visit the SAFERjobs website for information on common scams and to get free, expert advice fora safer job search.