Repairs Scheduler - Eastleigh, United Kingdom - Service Care

Service Care

Verified Company

Eastleigh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Repairs Scheduler

Hours: 37 Hours per week

Type: 6 months Fixed term contract

Location:
Office based in either Yeovil, BA22 or Eastleigh, SO50

Start date:
ASAP
Our client are looking for an experienced Administrator to join their team in the role of repairs scheduler.

You'll be responsible for undertaking the effective planning and co-ordination of all works for the Safer Homes trade teams, ensuring works are appointed to the correct engineer in the right location at the right time, promoting first time fix.

Job Role -

Work within the policies, criteria and timescales adopted by the organisation relating the scheduling of work (i.e. timescales for repairs, servicing, void turnaround, material distribution), as well as other Customer Promises for which the directorate is responsible
To effectively oversee diaries, schedule works, and manage operative's workloads to ensure completion of all jobs/tasks by the end of each working day. Utilising available resources by moving scheduled jobs amongst available engineers to optimise the output of each operative and ensuring that jobs/tasks are raised with the appropriate schedule of rates codes (SOR).
Ensure enquiries are dealt with during, or immediately following, the first contact with the customer. All enquiries to be processed within agreed performance standards, the Data Protection Act and the Group's confidentiality policy
Undertake a range of administrative and system maintenance duties to ensure that information is up to date, monitored and reported as required, including but not limited to housekeeping tasks, raising official Purchase Orders and other general administrative duties
Proven experience of coordinating, managing and maintaining appointments and diaries of maintenance operatives within a fastpaced and pressurised environment (desired)
Knowledge of Microsoft Office packages including Outlook, Word, and Excel
Ability to prioritise tasks in a fastpaced environment
Strong Customer Service and Administration Skills

If you are interested in this position and meet the above criteria, please send your CV now for consideration.