Supported Housing and Temporary Accommodation Team - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Wembley

£28.48 Per Hour

Job Role

To support the Service Manager (Accommodation) in securing the continuous development,improvement, efficiency and success of the Community Wellbeing Department as a whole.

Work will often involve interpreting or assessing customer needs, identifying trends, generating
original ideas. Individuals will typically be accountable for the quality and professionalism of service delivery.

The work will include the implementing of operational plans within the service area to fit with broader functional and Council strategy.

To lead and manage the allocation of accommodation secured in the Private Rented Sector,including leased accommodation, to meet the Council's statutory duties under part VI and part VII of the Housing Act 1996 to provide temporary accommodation or end the main homelessness duty with a suitable Private Rented Sector Offer (PRSO).

The postholder is responsible for a portfolio of services which may be altered from time to time but currently include the following: effective management of the Allocations Team, including complaints management.

Main Accountabilities

Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the Council.

Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability. This will include promoting achievement,and improvement on agreed performance standards and excellent customer service.

Manage a customer focused service and the effective use of resources.

Ensure that the Council's overall vision, values and ethos are central to the requirements of the service.

Support effective working relationships and act as an ambassador and advocate with external organisations.

Keep up to date with developments in service delivery and best practice to ensure the service performs effectively and to the highest standards.

Lead the effective allocation of the Council's supply of private rented and leased accommodation and ensure the resolution of accepted homeless cases and to use powers under relevant legislation to bring the Council's housing duties to an end.

Ensure the Council's compliance with all statutory requirements and associated case law in the allocation of Temporary Accommodation and PRSO to meet and end statutory homelessness duties