Financial Support Agent - London, United Kingdom - Giti2c

Giti2c

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What to expect of your role:

You will be a part of our Turkish/English - speaking Finance Support team, responsible for providing high-quality finance service for our product for the Turkish/English market.

We have a friendly environment, training is provided from the first day so you can perform to the fullest and you will be working on a shift-based schedule.

Depending on your location, you can choose to work from either of our offices:
London, Budva, and Tbilisi.

You will be expected to:

Giving required support to CS, efficiently, effectively and in accordance with priority, impact;
Monitoring issues in the transaction flow. Be able to investigate and understand the root of the problem;
Escalate to the appropriate group or department a detailed issue tracking (ticket), and status update to the logger (requester), according to procedures;
Handle chargeback cases in accordance with the procedure;
Be able to understand fraudulent patterns and report them in a timely manner.
Checking KYC and processing payouts. Communicate with payment providers and merchants.
Process payout 24/7 for brands and other merchants.

What you need to succeed in this role:

1+ year of experience as Customer Support Representative;
Written and spoken English (at least upperintermediate);
Strong timemanagement and organisational skills;
Customerfocused;
Multitasking. Be good at planning and organising your own schedule;
Problemsolving: Identify barriers that prevent achieving goals and standards;
Good written and verbal communication skills in clientfacing situations, to achieve positive outcomes;
Firm understanding of Excel/Google sheets. Basic HTML understanding;
Be familiar with different payment types and how they work;
Be flexible with your schedule. Possible day/night shifts;
Understanding what Chargeback, KYC and sports/casino bets.

What will be an advantage:

Good written and spoken Turkish.

About our corporate culture:

As an international team, we are motivated by the freedom to do our best work.

Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely.

We invest in the potential of each person, hence believe that our abilities contribute to achieving ambitious company goals

Reasons to join us:

Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a worklife balance;
You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
At our company, we prioritize the health and wellbeing of our employees, which is why we offer comprehensive health insurance plans;
Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
With engaging teambuilding activities and corporate parties, you'll love being part of our community and team spirit.

What's next?
Our recruiters will review your CV and reach out to you if you are suitable for the role.

What your process will look like: