Insurance Administrator - Haverhill, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Haverhill, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fantastic Opportunity for an Insurance Administrator

REPORTS TO:
Business Support Manager

LOCATION:
Haverhill

KEY INTERNAL RELATIONSHIPS:
Account Executive, BSM, Head of Business Support, Account Handler

KEY EXTERNAL RELATIONSHIPS:
Insurers, Claim Management Companies

PURPOSE OF THE ROLE:
To provide administrative support to the Account Handler teams.

Communication skills
Able to communicate clearly and effectively with all callers, clients and visitors to the business. Able to demonstrate active listening skills, positive questions and enquiry to build effective relationships.

Drive to excel

Demonstrates motivation and enthusiasm in the role, remaining positive in challenging situations and constantly seeking to bring out the best of themselves.

Personal Accountability

Responsible for own personal development, taking initiative and ownership of learning. Demonstrates commitment to the role and the insurance industry.

Professionalism

Displaying integrity in actions and approach to work, action in the principle of utmost good faith ensuring customers are treated fairly.

Team Working

Cooperates as a willing member of the team, offering assistance and working collaboratively.

Effective working

Demonstrates attention to detail, appropriate time management and a problem solving approach to all work undertaken.

Response to Change

Able to accept change and adhere to new requirements in a positive manner

Values

Demonstrates awareness of the Company strategy and values. Ensuring clients are offered a bespoke and tailored service underpinned by independence, trust, customer commitment, professionalism and innovation

Confidentiality

Awareness of need for confidentiality and maintains integrity and discretion at all times

Job Proficiency

Uses appropriate knowledge and skills effectively work is accurate, thorough and wellpresented. Adheres to relevant processes and procedures using technical ability to deliver positive outcomes for the business.

I.T Skills

Detailed understanding of standard software packages.

KEY OUTPUTS

Provide administrative support to Account Handler departments.
Participate in meetings, both internal and external
Input data onto the Open GI system in line with the Company's Open GI guide
Accurately prepare and issue renewal review questionnaires and renewal information reviews reports and market research
Liaise with insurers and other third parties regarding the administration of client's insurance needs.
Providing phone cover for account handling team when working in isolation or when on holiday.
Checking Accounts Queries Spreadsheet and invoicing where necessary
Obtaining additional quotations from preferred
Logging into online insurer platforms and downloading renewal invitations and renewal documentation
Collating renewal documents, filing within OpenAttach, renaming and attaching documents
Obtaining full wordings of endorsements and conditions and transferring to Word ready
Completing File Closure section of Renewal Discussion Form
Request claims experience documents from insurers and generate internal claim summary reports as and when required
Maintain and develop relationships both internally and externally