Administraton Assistant- Stirling/fife - Includem

Includem

Verified Company

Stirling, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administration Assistant

35 hours per week
Based at Includem Stirling Office. Hybrid working from both office and from home. Occasional paid travel to other offices may be required.

Starting annual salary:
£18,475 per annum.

We are includem

An established Scottish charity helping children, young people and families in challenging circumstances to transform their lives by providing intensive, bespoke support.

Our model of support is based upon building solid relationships of trust.

Through this approach we are able to help children and young people to make positive life choices and progress towards the type of future they want to live.

Includem would be nothing without its people.

We have over 100 brilliant and dedicated colleagues working across Scotland to provide the support young people need to make positive changes in their lives, and inspire a more hopeful future for young people, their families, and communities.

What does the role involve?

You will work as part of the Support Services Team to deliver high quality administrative support to the organisation, providing an effective and accurate service that will meet the needs and demands of the various functions within includem.

The role requires you to be the first point of contact for the organisation including answering the Helpline available to the young people and families we support and directing these calls to the appropriate staff member.

You will be expected to work independently and as part of a team both at home and in a busy office environment.

Main duties and responsibilities:

Answering the includem helpline and business phone lines in a polite and professional manner and directing these calls to the appropriate person.
Providing a front of house service that conveys our professional image to both internal and external stakeholders
Ensuring adequate supplies such as stationery, cleaning materials and other office supplies are kept uptodate
Confidently using database systems to accurately input and extract data
Maintenance and input of our internal database ensuring it is both up to date and accurate and when required to produce information in a professional format for both internal and external stakeholder
Monitor and audit spend associated with staff expenses and check submissions in line with internal and external audit requirements
Actively participate at a local and organisational level in improving and developing services and systems

Skills & Experience

Experience of administrative work in a busy office environment
Relevant experience in answering telephone calls and providing a professional front of house service.
Excellent IT Skills with proficiency in the use of Microsoft Office including Word, Excel and Outlook
The ability to react sensitively and confidentially to the client group and the ability to deal with confidential matters in a sensitive and discreet manner
The ability to organise and prioritise workload and to work on own initiative at times, but also well as part of a team.
Good self and time management skills
Evidence of strong communication and interpersonal skills to support working with internal colleagues, service users and external agencies.
An adaptable and flexible approach to hours of work and duties
Committed to selfdevelopment
You will be educated to
SCQF Level 3 or have relevant skills and experience in Business Administration

We value our Team - benefits include:

A full and robust training and induction programme
Holiday entitlement of 28 days rising to 31 with length of service and 9 public holidays
Enhanced Employer Pension Contributions
Free Confidential Employee Counselling Service
Access to Mental Health First Aiders across the organisation
Company Mobile Phone and Laptop
Scottish Council for Voluntary Organisations Credit Union
Discounted holidays and associated benefits
Access to discounts for charity workers which includes gym memberships, high street shops, online retailers, travel, insurance
Flexible and agile working and Family friendly policies

Additional Information
There may be an occasional requirement to travel other includem offices.

If you would like more information regarding this role, please contact us on to arrange an informal chat with the Business Support Manager.

Job Types:
Full-time, Permanent

Salary:
From £18,475.00 per year

Benefits:

Company pension
Life insurance
Onsite parking
Referral programme
Sick pay
Wellness programme
Work from home

Schedule:

Monday to Friday

COVID-19 considerations:
We continue to encourage our team to follow company guidelines which exceed government directives at time of writing.

Application question(s):

Are you able to reliably commute between Stirling and Fife office?
TO APPLY PLEASE VISIT INCLUDEM.ORG AND FILL OUT AN APPLICATION PACK. AN APPLICATION VIA INDEED WILL NOT BE FULLY CONSID