Band 4 Flow Co-ordinator Htc - Birmingham, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job overview:

The brand new HTC Ambulatory Care floor area will consist of 30 multi-speciality ambulatory care trolleys and 10 overnight beds.

Facilitating the pre & post op care and discharge for Intervention Radiology, Endoscopy, ENT, Imaging, General Surgical and Urology patients.

The post holder will provide a comprehensive and full ranging administration/Co-ordination service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service.

Main duties, tasks & skills required:

The post holder will work in a service or speciality which will consist of inpatient and outpatient clinical facilities based on specific Trust sites/ premises.

The post holder will play a pivotal role in both tracking patients through their clinical pathway ensuring the waiting times targets/ admission and discharge or transfer of care processes and pathways are being met, recording relevant data along the patient's journey.

With a focus on the continual flow of patients through the procedure room and inpatient stay.

The post holder will work closely with the clinical and operational management teams ensuring all patients are tracked through the department and appropriately managed through to discharge.

They will maintain accurate and comprehensive records of patient information which relates to admissions and discharges.

They will attend handover / meetings and obtain information to enable clinical / operational teams to make informed decisions about patient flow relating to planned and unplanned activity.

The post holder will exercise initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times. The post holder will provide an empathic and sensitive point of contact for service users.

The post holder will work an agreed shift pattern in line with the service needs

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description:

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:

Essential:

Educated to A-level, or NVQ Level 4 in

Business Administration/Customer

Care/ HNC in Business or acquired

relevant equivalent experience

English Language and Maths GCSE

pass or equivalent

Experience:

Essential:

Experience of Microsoft Office

software e.g. Word, Excel, Outlook

and Teams