Housing Options Officer - Wigston Magna, United Kingdom - Oadby and Wigston Borough Council
Description
Oadby and Wigston Borough Council
Recruitment Advertisement
POSITION
Housing Options Officer
CONTRACT TYPE
Fixed term (9 Months)
PART TIME/FULL TIME
Full time 37.5 hours per week
BAND AND SCALE POINT
Band 6
SALARY PER ANNUM
£27,344-£30,151
SERVICE AREA
Housing
Brief Overview
Oadby & Wigston Council are currently looking to recruit an experienced Housing Options Officer to join us on a 9-month fixed-term contract to cover maternity leave.
This role offers a rewarding opportunity to prevent, relieve and reduce homelessness, providing advice on housing options and assisting households who are homeless or at risk of homelessness to retain their accommodation or secure alternative accommodation.
This role will report to the Housing Options Team Leader.- A good understanding and awareness of housing issues
- Proven experience in a customer care role.
- Experience of interviewing and/or providing advice to people who are under stress and/or living in unsatisfactory housing conditions.
- Proven ability to manage difficult situations.
- Experience of working in confidential situations with an understanding of when and how to share sensitive information with customers and relevant agencies.
- Excellent communication skills with the ability to communicate both verbally and written
- Confident and assertive
Our council is on a journey to achieve financial sustainability and is looking to secure its financial footing, whilst simultaneously improve our services and widen our delivery options - something that underpins our Corporate Plan.
We have an agile working culture which enables employees to work from home and flexibly to be able to balance the needs of their role and organisational requirements with their personal circumstances.
Oadby and Wigston is a great place to live, work and visit and our council is a great organisation to work for, with a great culture, we offer a competitive salary and employee benefits package.
We empower our employees to be creative in how we deliver our services, and this delivers fantastic outcomes for residents, businesses, partners and visitors alike.
CLOSING DATE FOR APPLICATIONS
5th May 2023
INTERVIEW DATE
TBC
JOB CONTEXT:
To assist in the effective delivery of the Housing Options Service, under the supervision of the Housing Options Team Leader.
Duties to include homelessness, assessing housing need of customers and liaising with other agencies, both voluntary and statutory, to ensure the necessary support packages are in place to promote sustaining of tenancy.
Ensures that all reasonable efforts are made to prevent homelessness, which will include negotiations with family/friends and/or housing providers, comprehensive welfare benefit information, detailed debt advice, negotiations with creditors/financial institutions.
MAIN DUTIES AND RESPONSIBILITIES:
To investigate and issue Section 184 Homeless Decisions.
To give advice and support in the prevention of homelessness.
Promote and maintain a culture which places customers first and aims to deliver a high standard of service.
To seek to extend the range of housing options, available to applicants including arranging loans for rent deposits.
To arrange temporary accommodation for homeless applicants including bed and breakfast when necessary and referrals to hostel accommodation
To assist with the effective operation of the Council's Homeless Hostel(s).
To monitor and control any rent arrears arising from temporary accommodation accounts, including liaising with Revenue Services regarding any housing benefit claims.
To assist in the collection and analysis of statistical information, by maintaining up to date and accurate information relating to housing and homelessness applicants on current systems.
Identifying and supporting vulnerable housing applicants. Liaison with and referral to other support agencies where appropriate.
Maintain the computerised and manual systems and records that are required for the service
Carry out assessment visits, contact visits and support visits to home seeker/ homeless applicants when required.
Promote the Housing Options services, and particularly CBL to statutory and voluntary agencies, and other services/ organisations.
Represent the organisation at meetings, forums and events as when required.
RESPONSIBILITY FOR RESOURCES:
The post holder will be required to ensure that any data systems under his/her control are kept secure and properly managed.
KEY FUNCTIONAL LINKS WITH:
Internal:
Allemployees of the Council and Elected Members.
External:
Residents of the Borough
More jobs from Oadby and Wigston Borough Council
-
Level 2 Facilities Services Operative Apprentice
Wigston Magna, United Kingdom - 3 weeks ago
-
Customer Services Technical Officer
Wigston Magna, United Kingdom - 3 weeks ago
-
Premises Officer
Leicester, United Kingdom - 3 weeks ago
-
Project Support Officer
Leicester, United Kingdom - 2 weeks ago
-
Refuse & Recycling Collector/loader
Oadby and Wigston, United Kingdom - 4 weeks ago
-
Court Recovery Officer
Wigston Magna, United Kingdom - 3 weeks ago