Private Patient Administrator - Bristol, United Kingdom - Newmedica

Newmedica
Newmedica
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Role:
Private Patient Administrator Assistant


Salary:
£22,500 - £24,000 per annum


Contract:
Full Time - Permanent


Who are we?


Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery.

We aim to change lives through better sight and eye health.

We care for more than 225,000 NHS and private patients a year in over 26 locations and we're growing.


What are we offering you?

  • A salary of £22,500 £24,000 per annum
  • A company bonus based on company performance and personal objectives
  • 25 days annual leave plus bank holidays
  • A company pension scheme
  • Access to a range of benefits including free eye tests, discounted or free glasses and a free 24/7 wellbeing/counselling/advice service
  • An environment where your learning and development is supported through a range of various learning tools and courses.
  • Working with a friendly multidisciplinary team passionate about improving the lives of our patients
  • Free onsite parking

What will the role involve?


Reporting to the Patient Admin Coordinator, as a Private Patient Admin Assistant you would be responsible for supporting the Private Patient Coordinator in ensuring that the private patient pathway is followed accurately.


  • Supporting the Private Patient Coordinator in all private patient telephone enquiries, ensuring that calls are answered promptly and politely.
  • To book patient appointments ensuring that the correct clinical spacing is used with the most appropriate Consultant Clinical Director.
  • To be responsible for ensuring that all private patient reminder calls are conducted in line with team processes.
  • Supporting the Private Patient Coordinator in ensuring that all clinical correspondence is actioned and completed in a timely manner
  • To ensure that all private patients have all of their follow up appointments booked at the time of booking theatre slots
  • Processing patient invoice and ensuring patient payments are collected and recorded accurately
  • To maintain accurate private patient records both paperbased and electronically
  • To maintain a positive relationship at every interaction with internal or external staff.
  • To promptly escalate any unresolved or complex patient or client related issues in a timely manner to the Private Patient Coordinator.
  • Producing bespoke, clinical outcome letters
  • To provide receptionist support for private clinics.

What skills and experience do I need for the role?

  • GCSE's in at least Maths and English
  • First class communication skills both verbal & written
  • Excellent organisation skills and the ability to multitask
  • Computer literate in Microsoft Word, Excel and Outlook
  • Collaborative approach to working in a team
  • Striving to achieve results.
  • A thinking performer with the ability to problem solve and support decision making
  • Passion to deliver exceptional customer and patient services
**Would you like to know more?
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