Complaints Resolution Officer - Almondsbury, United Kingdom - Juice Recruitment Ltd

Juice Recruitment Ltd

Verified Company

Almondsbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Juice Recruitment are excited to be working with a rapidly growing insuretech business based in North Bristol, in their search for a Complaints Resolution Officer.

This is a new role, created due to the expansion of the company and is an exciting opportunity to make the role your own.

In this role you will be providing unmatched customer service to clients and third parties.

You will have excellent attention to detail, excellent written and communication skills and have experienced working within complaints in an FCA regulated environment.

Responsibilities:

Providing the highest standard of customer service and working to FCA guidelines
Liaising with the Head of Compliance & Senior Compliance Associate with investigations
Liaise with internal and external parties as required
Acknowledge complaints within FCA deadline requirements
Maintain accurate log of all complaints
Ability to identify and differentiating between reportable and nonreportable complaints.
Complete complaint investigations thoroughly researching databases, files, records and meeting with relevant staff
Effectively communicate with complainants in accordance with guidelines and regulations
Analyse and report on any consistent complaints
Adherence to company and regulatory policy and procedures
Keeping up to date with regulatory and legislative changes
Able to report on complaints MI data, spot trends and offer ideas for continuous improvement

Benefits
- £30,000 salary

Monday-Friday: 8.30am
4.30pm
Parking on site
Progression opportunities
Annual Leave is 22 days + birthday off if your birthday falls over the weekend then you will have the Friday off.
Income protection
Death in service
24/7 GP through AIGsmarthealth
3% pension contribution
Summer parties & Christmas parties and regular social events to celebrate all levels of achievements