Customer Repairs Coordinator - Cheltenham, United Kingdom - Ultra Electronics
Description
Ultra Precision Control Systems (PCS) are looking for a Customer Repairs Coordinator to join the repairs team.As a key member of the team you will be responsible for delivering an exemplary standard of customer service to our Aftermarket customers.
You will represent the customer and ensure that their voice is heard and acted upon within Ultra PCS, whilst also understanding and working towards the goals of the business.
This is a FTC.
Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment.
We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.
Key Responsibilities:
- Review all customer repair/upgrade/modification orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated with the business and where necessary challenged with the customer prior to commencing work on the customer owned products.
- Accurately load customer repair/upgrade/modification orders into Ultra's ERP system.
- Provide customer with timely updates regarding the progression of their orders.
- Provide quotations to the customers for work to be performed on their units.
- Manage the customer interface for all our aftermarket customers providing exceptional service levels in accordance with our support contracts.
- Ensure all aftermarket customer issues are managed effectively and resolved to the mutual satisfaction of the business and our customers.
- Support the cash collection process to maximize our cash flow.
- Work with all areas of the business to resolve all customer issues which are holding up invoice payment or causing a customer complaint/concern.
- There may be additional activities to perform from time to time in order to maximise the contribution to Ultra Electronics PCS goals and objectives.
Key Skills & Experience Required:
Essential:
- Good customer interface skills
- Exceptional attention to detail
- Well organised and able to plan and schedule work effectively
- Committed to customer satisfaction but with a strong understanding of the impact on the business
Desirable:
- Experience in identifying opportunities
- Aerospace experience (military and civil)
- ERP or other business system
- Awareness of export and import
Security Clearance:
- Benefits:
- Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities. 25 days holiday with the option to buy/sell 5 days plus bank holidays. 4 times your annual salary in life assurance
- Flexible benefits package
- Pension Scheme
- Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions.Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.
We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
More jobs from Ultra Electronics
-
Buyer
Greenford, United Kingdom - 3 weeks ago
-
Head of Bids
Loudwater, United Kingdom - 2 weeks ago
-
Um Uk Sonobuoys Sda
Greenford, United Kingdom - 3 weeks ago
-
Manufacturing Operator
Cheltenham, United Kingdom - 1 week ago
-
Payroll and Benefits Specialist
Greenford, United Kingdom - 2 days ago
-
Mechanical Draughtsperson
Rugeley, United Kingdom - 1 week ago